helvia.ai - ChatBricks Documentation
  • ChatBricks Release Notes
    • Helvia.ai Release 5.77.0
    • Helvia.ai Release 5.76.0
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    • Helvia.ai Release 5.76.0
  • Helvia.ai LiveChat Guide
    • About helvia.ai LiveChat
      • Helvia.ai LiveChat features
      • How LiveChat works
      • LiveChat for agents - overview
    • LiveChat interface
      • Conversations, Requests and Settings tabs
      • Conversation details pane
      • Action buttons
      • Canned responses
      • Chat pane
    • Managing live-chat requests
      • Accepting a live-chat request
      • Using canned responses
      • Creating canned responses (Agent)
      • Adding notes to a conversation
      • Transferring a live-chat conversation
      • Using automations
      • Ending a live-chat conversation
      • Exporting a conversation transcript
    • LiveChat settings
      • Activate LiveChat
      • LiveChat Admin Settings
        • Canned responses
        • Automations
        • Bot Settings
      • Agent settings (My Settings)
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  1. Helvia.ai LiveChat Guide
  2. Managing live-chat requests

Using canned responses

PreviousAccepting a live-chat requestNextCreating canned responses (Agent)

Last updated 1 year ago

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You can use canned responses by clicking on the 'Canned Responses' bubble.

This will open up the available canned responses. Select the one you would like to use and click 'Send'.

Creating canned responses (Agent)