Helvia.ai Release 5.77.0
07 May 2025
Last updated
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07 May 2025
Last updated
Was this helpful?
A new custom setting is now available that allows bot admins to precisely configure the font size of WebChat deployments, without the need for custom CSS. This feature allows users to set a specific font size via a new property, primaryFontSize, within StyleOptions. While the default is 16px, according to Web Content Accessibility Guidelines (WCAG), users can modify the size explicitly for key interface elements such as the Header Title, Messages, SendBox, and various Buttons.
The new Session Analysis plugin allows admins to gain deeper insights from chat sessions by extracting detailed analysis directly from chat interactions. The plugin replaces the previous Summarization tool, offering a more comprehensive overview with customizable settings.
The Session Analysis view in the Records helps you understand user interactions by providing a summary of conversations with the AI assistant, highlighting unresolved issues. The sentiment indicator and urgency level assist in prioritizing support actions efficiently.
All newly extracted features from the Session Analysis are available in your export options, enabling you to include robust insights in your reporting and data analysis workflows. This ensures that your exported data reflects the full depth of insights gained through the chat interactions.
To enable the Session Analysis plugin, get in touch with the helvia.ai team.
Deploy your chatbot effortlessly with the new WhatsApp deployment setting directly available in the helvia.ai Console. This feature allows you to reach your customers where they are, providing a smoother communication experience.
Effortlessly set minimum and maximum date values within Input Collection Nodes. This feature allows bot authors to define boundaries with options for no limits, session-specific dates, or exact dates selected via a date-picker. Tailored to your chatbot’s timezone, it ensures accurate and reliable date validation across all renderings, enhancing user interactions in WebChat and beyond.
Bot admins can seamlessly integrate the response status code and headers into Flow Control nodes, allowing for dynamic path alterations based on these key response elements.
Bot admins can now include new system variables in chatbot flows, offering enhanced customization. With the new variables, {{messageId}} and {{deploymentChannel}}, you can access the unique identifier of the current user interaction and determine the channel of deployment. This allows for precise tracking and tailored responses, improving user interaction management and optimizing your deployment strategies across different channels.
We've streamlined the KB Article interface for more efficient content management. The 'Publish Article' toggle is now prominently positioned in the top right corner for quick access. Our redesigned layout ensures that the 'Save Changes' button remains sticky, providing consistent usability across the console. Additionally, with improved screen estate management, the entire article block, including those with extensive content, remains fully visible, simplifying your editing experience.
