helvia.ai - ChatBricks Documentation
  • ChatBricks Release Notes
    • Helvia.ai Release 5.77.0
    • Helvia.ai Release 5.76.0
    • Helvia.ai Release 5.75.0
    • Helvia.ai Release 5.74.0
    • Helvia.ai Release 5.73.0
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    • Helvia.ai Release 5.70.0
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    • Helvia.ai Release 5.67.0
    • Helvia.ai Release 5.66.0
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    • Helvia.ai Release 5.47.0
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    • Helvia.ai Release 5.45.0
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    • Helvia.ai Release 5.41.0
    • Helvia.ai Release 5.40.0
    • Helvia.ai Release 5.39.0
    • Helvia Release 5.38.0
    • Helvia Release 5.37.0
    • Helvia Release 5.36.0
    • Helvia Release 5.35.0
    • Helvia Release 5.34.0
    • Helvia Release 5.33.0
    • Helvia Release 5.32.0
    • Helvia Release 5.31.0
    • Helvia Release 5.30.0
    • Helvia Release 5.29.0
    • Helvia Release 5.28.0
    • Helvia Release 5.27.0
    • Helvia Release 5.26.0
    • Helvia Release 5.25.0
    • Helvia.ai Release 5.76.0
  • Helvia.ai LiveChat Guide
    • About helvia.ai LiveChat
      • Helvia.ai LiveChat features
      • How LiveChat works
      • LiveChat for agents - overview
    • LiveChat interface
      • Conversations, Requests and Settings tabs
      • Conversation details pane
      • Action buttons
      • Canned responses
      • Chat pane
    • Managing live-chat requests
      • Accepting a live-chat request
      • Using canned responses
      • Creating canned responses (Agent)
      • Adding notes to a conversation
      • Transferring a live-chat conversation
      • Using automations
      • Ending a live-chat conversation
      • Exporting a conversation transcript
    • LiveChat settings
      • Activate LiveChat
      • LiveChat Admin Settings
        • Canned responses
        • Automations
        • Bot Settings
      • Agent settings (My Settings)
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  1. Helvia.ai LiveChat Guide
  2. LiveChat interface

Conversations, Requests and Settings tabs

PreviousLiveChat interfaceNextConversation details pane

Last updated 1 year ago

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The conversation tab shows all new (live conversations), open and closed ones in your organization. You can search for specific keywords, agent or client name to view specific conversations.

You can filter by status, bot, agent or date.

The 'New' tab shows new live-chat requests. By pressing the button 'Accept Request' your live-chat session will start.

And also by username, user email, message, Session ID and Conversation ID.