Conversations, Requests and Settings tabs

Conversations

The conversation tab shows all new (live conversations), open and closed ones in your organization. You can search for specific keywords, agent or client name to view specific conversations.

You can filter by status, bot, agent or date.

Requests

The 'New' tab shows new live-chat requests. By pressing the button 'Accept Request' your live-chat session will start.

And also by username, user email, message, Session ID and Conversation ID.