Canned responses
Last updated
Last updated
Canned responses are pre-written messages that you can use to respond to common questions. These are common responses (eg “How can I help you?”) that can be saved for immediate use by agents, ensuring a standardized way of managing customer requests.
To create a canned response as an admin, click the 'Create response' button and fill out the information in the window that pops up. Specifically, add the below:
Button title: this is the name of the button that the agent will see to select this canned response.
Message: the message that will be sent to the end user if the agent selects the specific response.
Categories: add categories or list of categories, referring to the created canned responses.
Who can view this response: select the owner only or all users.
Select which bots this response will be available for.
Once you have finished, click 'Save Changes'.
