Helvia.ai Release 5.60.0

31 July 2024

1. Cisco Live Chat Integration through the helvia.ai platform

Organization admins can now manage the Cisco Live Chat integration directly through the helvia.ai platform. With this integration, admins can easily configure and activate the related plugin to their chatbot, allowing for seamless communication.

To add a Cisco Live Chat Integration, you have to go to the organization's integrations and enable the Cisco integration first. Once this is enabled, go to the bot's 'Settings', select the 'Bot Plugins' tab and then 'LiveChat' from the left hand side menu. You will then see the available LiveChat options. Click 'Activate' on the Cisco Customer Collaboration card and proceed with the necessary configurations.

2. Updated 'LiveChat' node

The 'LiveChat' node now displays the active LiveChat plugin for enhanced clarity and better UX.

Note: The current 'LiveChat' node in existing implementations will be changed to 'LiveChat (Legacy)' and it will be backwards compatible.

3. Improved 'Carousel' node editing with drag and drop reordering functionalities

With the latest, bot authors can now easily add and reorder carousel cards with drag and drop functionality. This new feature allows for greater flexibility in creating engaging and dynamic responses. Additionally, we have updated the UI to include a grid view for editing carousels and streamlined the configuration fields for a more intuitive editing experience.

4. Reusable webchat buttons

With the new feature update, end-users can now click on the buttons in webchat cards multiple times without them being disabled. This means that end-users can easily access and interact with the content on the card without worrying about losing functionality after the first click. This update is available through a custom deployment setting that allows bot authors to choose whether or not they want the buttons to be disabled after the first click.

{

    "keepCardButtonsEnabledAfterClick": false

}

5. Keeping chat history

With the new update, chatbot conversations in webchat deployments can be stored in local storage, allowing users to easily access their chat history.

This feature is available through a custom deployment setting, where the bot editor can define the max number of messages that will appear, as well as the max number of sessions. In the example below, the max number of messages that will be stored is set to 15 and the max number of session is set to 1.

{
    "messageHistory": {
        "enabled": true,
        "sendGreetingMessage": false,
        "maxNumberOfMessages": 15,
        "maxNumberOfSessions": 1
    }
}

Note: Setting maxNumberOfSessions to 0 stores all of the sessions and setting maxNumberOfMessages to 0 is akin to disabling the feature.

6. Improved Chat Session search functionality by variable

With the addition of the option to search chat-sessions by variable, admins can quickly and easily locate specific chat sessions based on relevant information.

To search by a specific variable, go to the bot's 'Chat Sessions' and from the drop down select 'Search by variable'. You can then select the variable name and type the variable value you want to look for.

7. Introduction of Active Language system variable

With the introduction of the active language system variable, bot authors can now provide a better user experience by tailoring responses and actions based on the end user's language preference.

You can set the new system variable value in the drop down list when you edit a 'Variable' node. You can use the new system variable in the 'Flow control' and 'Message' nodes.

8. Language/locale selection for the embedded webchat mode

We have added a language/locale selector to our embedded chatbot mode to enhance the user experience and ensure seamless communication. This feature is enabled through a custom deployment setting and was previously only available in bubble mode but is now accessible in embedded mode as well.

9. Filipino language option added

We have added the option to enable the Filipino language in the bot language selection. This means that your bot can now communicate with your Filipino-speaking users in their native language. To enable this feature, simply select Filipino as the language option in the bot admin panel.