How LiveChat works

The helvia.ai LiveChat app is a powerful communication tool designed to help businesses connect with their customers in real-time, whether through a website or mobile app. The LiveChat app works as follows:

1. Customers can initiate a chat with a business by selecting to speak to a representative.

2. Once connected, a LiveChat agent will be available to answer questions, provide support, or help customers with a purchase.

3. The agent can see the customer's browsing history and chat with them in real-time, providing relevant information and assistance.

4. If necessary, the agent can transfer the chat to another agent or escalate the issue to a supervisor.

The app can be customized to fit the business's branding and is available during custom business hours to ensure maximum availability for customers.