Helvia.ai Release 5.75.0

09 April 2025

1. Enhanced Session Export with comprehensive data

Bot admins can now export chat sessions with all visible console data in text, Excel, and CSV formats. This update includes the ability to seamlessly export sentiment analysis, session summaries, and variables, ensuring you have a complete view of all interactions.

To download the sessions, go to Records, select the sessions you want to export, click 'Download' and choose the preferred format to access your data.

2. Seamless Language initialization for webchat deployments

Introducing a streamlined way to deploy webchat in your preferred language! With our new feature, integrators can initialize a deployment script using a specific locale, eliminating the need to juggle multiple deployment IDs. Simply set your desired language directly in the initialization options, and our system will automatically adjust to supported locales. See example below:

<script src="{{webchat_script_url}}"></script>
<script> 
    window.HBFWebchat.init( 
      {
        "deploymentId":"{{deployment_id}}",
        "apiUrl":"{{api_base_url}}",
        "language": "en"
      }
    );
</script>

Enhance your user experience by delivering localized content effortlessly and maintain a smoother deployment process.

3. Font color customization for CSAT

We have introduced a new feature that gives bot admins the ability to set the font color of the Customer Satisfaction (CSAT) interface. Now, you can tailor the appearance to better align with your brand.

If the font color is not specified, it will automatically adopt the existing color, ensuring a consistent look. Additionally, explanatory text will feature a lighter tone of your chosen font color for enhanced readability.

{
    "styleSetOptions": {
        "csatFontColor": "blue"
        "csatFontFamily": "Arial",
        "csatFontSize": 16,
        "csatMainColor": "#2bbdc2",
        "csatButtonFontColor": "white"
  }

4. Setting to hide emoji picker on webchat deployments

Gain greater customization over your webchat deployments with our new feature that allows bot administrators to hide or disable the emoji picker. Easily manage this option via a simple checkbox in the webchat deployment settings.

5. Enhanced Error Notifications for Knowledge Base CSV Uploads

Our latest update to the Knowledge Bases feature significantly improves the CSV upload process. Users will now receive detailed error notifications, pinpointing the exact location of issues, such as missing content in specific rows (e.g., "Missing content in row 10"). This enhancement allows for quicker troubleshooting, enabling smoother and more efficient data management.

6. Customizable messages for NLP process error

We are introducing a new feature that allows bot administrators to configure specific conversational flows in case the NLP process encounters an error. This optional setting can be found in the AI settings, providing the flexibility to guide users seamlessly even in unexpected situations. If not configured, the system will default to a standard message: “I am having trouble processing your request. Please try again in a moment.”