helvia.ai - ChatBricks Documentation
  • ChatBricks Release Notes
    • Helvia.ai Release 5.77.0
    • Helvia.ai Release 5.76.0
    • Helvia.ai Release 5.75.0
    • Helvia.ai Release 5.74.0
    • Helvia.ai Release 5.73.0
    • Helvia.ai Release 5.72.0
    • Helvia.ai Release 5.71.0
    • Helvia.ai Release 5.70.0
    • Helvia.ai Release 5.69.0
    • Helvia.ai Release 5.68.0
    • Helvia.ai Release 5.67.0
    • Helvia.ai Release 5.66.0
    • Helvia.ai Release 5.65.0
    • Helvia.ai Release 5.64.0
    • Helvia.ai Release 5.63.0
    • Helvia.ai Release 5.62.0
    • Helvia.ai Release 5.61.0
    • Helvia.ai Release 5.60.0
    • Helvia.ai Release 5.59.0
    • Helvia.ai Release 5.58.0
    • Helvia.ai Release 5.57.0
    • Helvia.ai Release 5.56.0
    • Helvia.ai Release 5.55.0
    • Helvia.ai Release 5.54.0
    • Helvia.ai Release 5.53.0
    • Helvia.ai Release 5.52.0
    • Helvia.ai Release 5.51.0
    • Helvia.ai Release 5.50.0
    • Helvia.ai Release 5.49.0
    • Helvia.ai Release 5.48.0
    • Helvia.ai Release 5.47.0
    • Helvia.ai Release 5.46.0
    • Helvia.ai Release 5.45.0
    • Helvia.ai Release 5.44.0
    • Helvia.ai Release 5.43.0
    • Helvia.ai Release 5.42.0
    • Helvia.ai Release 5.41.0
    • Helvia.ai Release 5.40.0
    • Helvia.ai Release 5.39.0
    • Helvia Release 5.38.0
    • Helvia Release 5.37.0
    • Helvia Release 5.36.0
    • Helvia Release 5.35.0
    • Helvia Release 5.34.0
    • Helvia Release 5.33.0
    • Helvia Release 5.32.0
    • Helvia Release 5.31.0
    • Helvia Release 5.30.0
    • Helvia Release 5.29.0
    • Helvia Release 5.28.0
    • Helvia Release 5.27.0
    • Helvia Release 5.26.0
    • Helvia Release 5.25.0
    • Helvia.ai Release 5.76.0
  • Helvia.ai LiveChat Guide
    • About helvia.ai LiveChat
      • Helvia.ai LiveChat features
      • How LiveChat works
      • LiveChat for agents - overview
    • LiveChat interface
      • Conversations, Requests and Settings tabs
      • Conversation details pane
      • Action buttons
      • Canned responses
      • Chat pane
    • Managing live-chat requests
      • Accepting a live-chat request
      • Using canned responses
      • Creating canned responses (Agent)
      • Adding notes to a conversation
      • Transferring a live-chat conversation
      • Using automations
      • Ending a live-chat conversation
      • Exporting a conversation transcript
    • LiveChat settings
      • Activate LiveChat
      • LiveChat Admin Settings
        • Canned responses
        • Automations
        • Bot Settings
      • Agent settings (My Settings)
Powered by GitBook
On this page

Was this helpful?

Helvia.ai LiveChat Guide

This guide has been designed to help you navigate and optimize your use of the helvia.ai LiveChat app, ensuring seamless and efficient customer support interactions. Whether you're an administrator responsible for configuring and managing the system, or an agent handling live customer interactions, this guide covers everything you need to know.

PreviousHelvia.ai Release 5.76.0NextAbout helvia.ai LiveChat

Last updated 10 months ago

Was this helpful?