helvia.ai - ChatBricks Documentation
  • ChatBricks Release Notes
    • Helvia.ai Release 5.74.0
    • Helvia.ai Release 5.73.0
    • Helvia.ai Release 5.72.0
    • Helvia.ai Release 5.71.0
    • Helvia.ai Release 5.70.0
    • Helvia.ai Release 5.69.0
    • Helvia.ai Release 5.68.0
    • Helvia.ai Release 5.67.0
    • Helvia.ai Release 5.66.0
    • Helvia.ai Release 5.65.0
    • Helvia.ai Release 5.64.0
    • Helvia.ai Release 5.63.0
    • Helvia.ai Release 5.62.0
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    • Helvia Release 5.38.0
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    • Helvia Release 5.34.0
    • Helvia Release 5.33.0
    • Helvia Release 5.32.0
    • Helvia Release 5.31.0
    • Helvia Release 5.30.0
    • Helvia Release 5.29.0
    • Helvia Release 5.28.0
    • Helvia Release 5.27.0
    • Helvia Release 5.26.0
    • Helvia Release 5.25.0
  • Helvia.ai LiveChat Guide
    • About helvia.ai LiveChat
      • Helvia.ai LiveChat features
      • How LiveChat works
      • LiveChat for agents - overview
    • LiveChat interface
      • Conversations, Requests and Settings tabs
      • Conversation details pane
      • Action buttons
      • Canned responses
      • Chat pane
    • Managing live-chat requests
      • Accepting a live-chat request
      • Using canned responses
      • Creating canned responses (Agent)
      • Adding notes to a conversation
      • Transferring a live-chat conversation
      • Using automations
      • Ending a live-chat conversation
      • Exporting a conversation transcript
    • LiveChat settings
      • Activate LiveChat
      • LiveChat Admin Settings
        • Canned responses
        • Automations
        • Bot Settings
      • Agent settings (My Settings)
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On this page
  • 1. Revamped Chat Session View
  • 2. Enhanced Analytics Insights
  • 3. Multilingual CSAT Rating Explanations

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  1. ChatBricks Release Notes

Helvia.ai Release 5.74.0

26 March 2025

PreviousChatBricks Release NotesNextHelvia.ai Release 5.73.0

Last updated 8 days ago

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1. Revamped Chat Session View

We understand that as a bot admin, efficient navigation and clarity in viewing chat sessions are crucial. That's why we're excited to introduce a UX/UI redesign specifically aimed at enhancing your experience with chat session records.

What's New?

  • Intuitive Tabs: Navigate effortlessly with newly introduced tabs (Session Details, Variables, LiveChat, Contact Info, Tickets), each designed following the latest UX principles for seamless access to specific information.

Note: If certain tabs lack information, they will be hidden from view. For instance, if a Session has no Variables, the Variables tab will not be displayed.

  • Organized Variables: Session variables are now sorted alphabetically for quick and easy reference, eliminating clutter and confusion.

  • Improved Layout: We've implemented optimal spacing across tables, chat messages, and chat details, ensuring each section utilizes one-third of the screen for a balanced view.

These changes are designed to make it easier for you to inspect the details of chat sessions without any hassle.

2. Enhanced Analytics Insights

We’ve introduced a more comprehensive view for the missed questions in Organization Analytics. Along with the total count of missed questions, administrators now have access to the total number of questions asked, as well as the percentage of missed questions for quicker and clearer analysis that encourages continuous improvement.

3. Multilingual CSAT Rating Explanations

We've added a new feature that makes understanding your customer satisfaction (CSAT) ratings easier and more accessible than ever. As part of our commitment to enhancing user experience, we've made CSAT rating explanations available in multiple languages.

By default, explanations will be hidden, but if you want to enable them, please contact your Account Manager.

We're continuously working on improvements to make your experience exceptional. Stay tuned for more exciting updates and features that enhance the way you engage with our platform.