helvia.ai - ChatBricks Documentation
  • ChatBricks Release Notes
    • Helvia.ai Release 5.77.0
    • Helvia.ai Release 5.76.0
    • Helvia.ai Release 5.75.0
    • Helvia.ai Release 5.74.0
    • Helvia.ai Release 5.73.0
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    • Helvia.ai Release 5.76.0
  • Helvia.ai LiveChat Guide
    • About helvia.ai LiveChat
      • Helvia.ai LiveChat features
      • How LiveChat works
      • LiveChat for agents - overview
    • LiveChat interface
      • Conversations, Requests and Settings tabs
      • Conversation details pane
      • Action buttons
      • Canned responses
      • Chat pane
    • Managing live-chat requests
      • Accepting a live-chat request
      • Using canned responses
      • Creating canned responses (Agent)
      • Adding notes to a conversation
      • Transferring a live-chat conversation
      • Using automations
      • Ending a live-chat conversation
      • Exporting a conversation transcript
    • LiveChat settings
      • Activate LiveChat
      • LiveChat Admin Settings
        • Canned responses
        • Automations
        • Bot Settings
      • Agent settings (My Settings)
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  1. Helvia.ai LiveChat Guide

LiveChat settings

To ensure that the LiveChat application is tailored to the organization's specific needs, it is necessary to configure the settings. The LiveChat settings that are related to the overallend-user experience are configured by the administrator.

In addition, there are LiveChat settings that are configured by the agent, and include notification settings and canned responses.

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Last updated 1 year ago

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