Helvia.ai Release 5.61.0

12 September 2024

1. Introducing LLM Integration and LLM node in flow editor

Our latest release brings a powerful update for bot authors with the introduction of LLM Integration and the LLM Node in our flow editor. With this update, admins can easily create and manage Azure and OpenAI LLM integrations, while the new LLM Node allows for advanced and versatile workflows, making it easier to handle complex business logic and data processing. This integration and new node provide unparalleled flexibility and functionality to your bot building process.

To take advantage of this new functionality, you first need to add a new LLM integration from the 'Integrations' page. Select Azure or OpenAI and make the required configurations.

Once configured, go to the Bot Settings, select 'Bot Plugins' and then 'LLM'. From there you can select to activate the plugin you want.

After you have activated the LLM plugin, you can use the LLM node into your bot's flows and customize the prompt per case accordingly.

2. Additional bot controls with variable and flow control updates

2.1 'Flow Control' node enhancement with "Is set" option

This update introduces an "Is set" option to the 'Flow Control' node, giving bot authors the ability to check whether a variable has been assigned a value and design the bot's behavior accordingly.

2.2 Support of math operations on 'Variable' nodes

Bot authors can now apply math operations when setting the value of a variable node. This allows for dynamic updates and calculations, such as increasing a number variable's value by a specified amount, as in the example below.

2.3 Introducing new system variables for Date and Time

We have introduced new system variables for date and time, providing increased flexibility and ease of use for bot authors:

{{CurrentDate}}: 2024-07-31 (Tenant Timezone)
{{CurrentTime24h}}: 11:35 (Tenant Timezone)
{{CurrentTime12h}}: 11:35 am (Tenant Timezone)
{{Timezone}}: Athens/Europe (Tenant Timezone)
{{CurrentDateLongForm}}: Tuesday, August 06, 2024 (Tenant Timezone)
{{CurrentDatetimeISO8601}}: 2024-07-31T13:35+3 (Tenant Timezone)
{{CurrentDatetimeISO8601_UTC}}: 2024-07-31T13:35Z (UTC Timezone)
{{NowInMilliseconds}}: Unix timestamp

3. Enhancements in managing multilingual bots

3.1 Streamline flow translations with CSV export

Our new 'Authoring Tools' tab now includes the ability to easily export multilingual bot flows in CSV format. This feature saves bot authors time by streamlining the translation process and offering flexibility in handling translation needs. Users can select to export all or specific flows, and the CSV can be uploaded to seamlessly add content in secondary languages. With this new feature, managing translations has never been easier.

To export one or more flows, go to the 'Authoring Tools' page and select 'Export'.

You can then select all flows or specific bot content.

Once you click the 'Export' button, you can select to export the data in pot or csv format.

The .pot export is now moved under 'Authoring Tools'.

3.2. Option values locked in secondary languages

We've updated our multi-option nodes so when editing in secondary languages, the option values will be displayed as locked to match the primary language, while you have the ability to change the option key, giving you more control and flexibility in your translations.

3.3 Default Flow Control Expression in primary language

With this update, users no longer need to add flow control expressions in secondary languages as the system will default to the primary language. This eliminates the need for additional setup time, making the process more streamlined and efficient. However, users still have the option to customize flow control expressions in secondary languages if they need to do so.

Our latest update allows you to navigate through your analytics data with ease. You can now access each section through a tab-like navigation system, available on the left hand side on the Analytics page. This means you only see the relevant data for your business and don't waste time waiting for unnecessary information to load.

In addition, the missed questions sections has been enhanced to display the Total Missed Questions for the selected period, as well as a missed questions per day histogram.

5. Enhanced video previews with thumbnail images

With the latest update, bot authors have the option to add a thumbnail image when uploading videos, providing viewers with a quick preview of the content.

To add the thumbnail image, add the URL in the 'media node' when uploading a video.

6. LiveChat settings improvements

6.1 Improved UX and enhanced control for LiveChat Canned Responses & Automations

This enhancement introduces an improved user experience for the Livechat Admin settings, specifically the Create/Edit Canned Response and Create/Edit Automation functionalities. With this update, admins can now apply the Canned Responses & Automations on all bots or select any bot they prefer. Additionally, the UX has been improved by moving it to a side modal, providing a cleaner and more organized interface for users.

We've made significant updates to the Helvia LiveChat plugin settings UI to enhance the user experience. With the latest update, users will now enjoy a side modal when navigating the plugin settings, offering a more intuitive and efficient means of configuration. We've also added sticky buttons to help users save their progress as they go, and improved LiveChat system messages to make them more informative and actionable. Lastly, we've also introduced a new UI on increase/decrease number inputs to give users more fine-grain control.

This update is also available on the LiveChat Admin settings.

7. Improved missed question tracking for bot admins

Bot admins can now easily track missed questions with the new UI enhancements within the 'Bot Records' tab. A new column called "Total Occurrences" has been added, displaying the total number of occurrences of each missed question. The "Last Occurrence" column has also been updated to show the date of the most recent occurrence, making it easier to identify and prioritize which questions need to be addressed first. Both columns can be sorted in ascending or descending order. Additionally, date range filters now apply to the updated_at field for more accurate tracking. These enhancements will make it easier for bot editors to quickly address missed questions and improve the overall user experience.

8. 'Cancel' button for improved UX

We've added a new cancel button to the side modals to improve the user experience. This update follows the latest UX practices, ensuring that users have an easy way to exit a form or modal if they change their mind or don't want to proceed.

With this update, clicking on the cancel button will automatically close the side modal, allowing bot authors to quickly go back to the main page.

9. 'Carousel' node enhancement

We have improved the description box in the carousel to make it more user-friendly for editors. The text box is now bigger and expandable, giving you more space to create a descriptive and engaging text. Additionally, we have added a rich text editor that allows you to format your text, add links, and even insert images to make your content more appealing. With these improvements, you can now easily create captivating descriptions that will attract your audience's attention.

10. Reminders and notifications for webchat deployments

10.1 Customizable notification banner for webchat deployments

Bot admins can configure a customized notification banner that appears when the chatbot loads. With this feature, bot admins can tailor the notification banner to fit the look and feel of their webchat deployment through a custom setting.

10.2 Updated inactivity message trigger for webchat deployments

A new custom setting is now available to customize the inactivity message in webchat deployments to trigger a message when the end-user is inactive for a configurable amount of time.

If you would like to use these custom settings, please get in touch with our team to discuss your requirements.

Our team has worked on enhancing the Preview Bot modal to provide a better user experience. Note that the preview is now available throughout all bot tabs and not only in the Behavior.