helvia.ai - ChatBricks Documentation
  • ChatBricks Release Notes
    • Helvia.ai Release 5.76.0
    • Helvia.ai Release 5.75.0
    • Helvia.ai Release 5.74.0
    • Helvia.ai Release 5.73.0
    • Helvia.ai Release 5.72.0
    • Helvia.ai Release 5.71.0
    • Helvia.ai Release 5.70.0
    • Helvia.ai Release 5.69.0
    • Helvia.ai Release 5.68.0
    • Helvia.ai Release 5.67.0
    • Helvia.ai Release 5.66.0
    • Helvia.ai Release 5.65.0
    • Helvia.ai Release 5.64.0
    • Helvia.ai Release 5.63.0
    • Helvia.ai Release 5.62.0
    • Helvia.ai Release 5.61.0
    • Helvia.ai Release 5.60.0
    • Helvia.ai Release 5.59.0
    • Helvia.ai Release 5.58.0
    • Helvia.ai Release 5.57.0
    • Helvia.ai Release 5.56.0
    • Helvia.ai Release 5.55.0
    • Helvia.ai Release 5.54.0
    • Helvia.ai Release 5.53.0
    • Helvia.ai Release 5.52.0
    • Helvia.ai Release 5.51.0
    • Helvia.ai Release 5.50.0
    • Helvia.ai Release 5.49.0
    • Helvia.ai Release 5.48.0
    • Helvia.ai Release 5.47.0
    • Helvia.ai Release 5.46.0
    • Helvia.ai Release 5.45.0
    • Helvia.ai Release 5.44.0
    • Helvia.ai Release 5.43.0
    • Helvia.ai Release 5.42.0
    • Helvia.ai Release 5.41.0
    • Helvia.ai Release 5.40.0
    • Helvia.ai Release 5.39.0
    • Helvia Release 5.38.0
    • Helvia Release 5.37.0
    • Helvia Release 5.36.0
    • Helvia Release 5.35.0
    • Helvia Release 5.34.0
    • Helvia Release 5.33.0
    • Helvia Release 5.32.0
    • Helvia Release 5.31.0
    • Helvia Release 5.30.0
    • Helvia Release 5.29.0
    • Helvia Release 5.28.0
    • Helvia Release 5.27.0
    • Helvia Release 5.26.0
    • Helvia Release 5.25.0
  • Helvia.ai LiveChat Guide
    • About helvia.ai LiveChat
      • Helvia.ai LiveChat features
      • How LiveChat works
      • LiveChat for agents - overview
    • LiveChat interface
      • Conversations, Requests and Settings tabs
      • Conversation details pane
      • Action buttons
      • Canned responses
      • Chat pane
    • Managing live-chat requests
      • Accepting a live-chat request
      • Using canned responses
      • Creating canned responses (Agent)
      • Adding notes to a conversation
      • Transferring a live-chat conversation
      • Using automations
      • Ending a live-chat conversation
      • Exporting a conversation transcript
    • LiveChat settings
      • Activate LiveChat
      • LiveChat Admin Settings
        • Canned responses
        • Automations
        • Bot Settings
      • Agent settings (My Settings)
Powered by GitBook
On this page

Was this helpful?

  1. Helvia.ai LiveChat Guide

About helvia.ai LiveChat

PreviousHelvia.ai LiveChat GuideNextHelvia.ai LiveChat features

Last updated 9 months ago

Was this helpful?

Helvia.ai LiveChat is an application available within ChatBricks, and as a standalone mobile app, which enables helvia.ai chatbots to seamlessly connect end-users with an organization’s support agents for live-chat, when this is required. LiveChat Agents can manage live-chat requests directly through the ChatBricks platform. Agents can simultaneously manage multiple live-chats with different end-users at the same time. LiveChat Agents can also manage live-chat requests through Microsoft Teams, if the LiveChat app has been installed and configured within the organization’s Microsoft Teams.