Helvia.ai Release 5.66.0
20 November 2024
Last updated
20 November 2024
Last updated
The helvia.ai console has received a UI overhaul with new colors, buttons, and background images. We have also redesigned the sign-in page and added new colors to icons. These UI refinements will enhance your experience and improve navigation within the console.
We've made some enhancements to our Missed Questions feature, displaying a more comprehensive view with more details regarding each missed question. With the new UI there is a new column called 'Actions', which allows admins to open each missed question to view additional information.
Within the details there is a chat-session view to provide better context on the session where the question was missed. In addition, there is a link to easily navigate to the actual session directly from the missed question view to see the full conversation.
By clicking on the (...) next to the missed question, you can also see more details in regards to the NLP system used, the articles examined and the confidence score for each examined article.
This feature will provide full information about the questions that were missed during sessions that occur after this release.
We have added a new feature to our Test Automated Answers process. Now, as a bot editor, you can see the confidence score for each examined automated answer. This improvement will help you to better understand the performance of your bot and identify areas that may require improvements.
The confidence score indicates how closely this content matches the query based on semantic analysis. Scores range from 0 (low relevance) to 1 (high relevance).
We've made an update to nodes that collect input (Input collection, Question & File upload), allowing for the display of variable names instead of the former "Question ID" configuration. This change streamlines the process of data processing, making it easier to identify variables and their corresponding data.
With this update, bot editors can now easily create and edit Slack deployments through the console's UI. A Slack icon will be enabled in the Bot Deployment page that opens a modal with input fields for Deployment Details and Advanced Settings. These fields include App ID, Client ID, Client Secret, Team ID, and Bot User OAuth Token. Creating and editing deployments is made simple by filling out the inputs and clicking the buttons to create or save changes. This update streamlines the deployment process for Slack, saving time and effort for console users.
