Helvia.ai Release 5.78.0
22 May 2025
Last updated
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22 May 2025
Last updated
Was this helpful?
We're excited to announce the launch of "Expert Mode" in the Session Analysis plugin, a powerful new feature designed to enhance the customization and depth of your AI-driven session analysis. This advanced mode empowers you to tailor Large Language Model (LLM) requests to your specific use cases, unlocking more relevant and actionable insights than ever before.
The Expert Mode allows you to define and execute multiple custom LLM requests. You can configure settings such as Model, Prompt, Temperature, and Max Tokens to suit your analytical needs.
When you first activate Expert Mode, all settings are auto-filled from your current Basic Mode configurations. This ensures a smooth and familiar transition as you delve into advanced customization.
The Expert Mode provides unmatched flexibility and insight depth, catering to advanced users seeking to push the boundaries of AI-driven analysis. To explore and leverage these robust capabilities to transform your session insights today, contact your Account Manager!
The file upload process is now separated from the import/export functionality. Users can effortlessly manage uploads directly from the KB Article page.
How it Works:
Access: Use the new button next to the search bar on the KB Article page to upload files. This feature supports file formats other than CSV.
User Experience: Enjoy real-time feedback during uploads with dynamic icon changes and progress tooltips.
Interactivity: Clicking outside the upload modal will close it, ensuring an unobtrusive experience.
You can now assign a ‘Group Name’ to your uploads, enabling you to categorize and organize files effortlessly.
With our latest update, Content Managers can now enjoy a more efficient and intuitive way to manage Groups and Articles directly from the sidebar:
Easy Access: Quickly start creating with "+ New Group" and "+ New Article" buttons conveniently placed side by side.
Effortless Creation: Simply click to open an input field for new group creation at the top of your group list, making organization straightforward.
Editable On-the-Fly: Double-click any Group or Article title to enter edit mode, allowing instantaneous adjustments.
Smooth Saving: Changes are automatically saved when you press Enter or click outside the input field, ensuring your updates are captured with minimal interruption.
Intelligent Exit: If left empty, the input field will exit edit mode without saving, keeping your content clutter-free.
As a Content Manager, you can now refine your searches based on specific criteria, enabling you to find information faster and more precisely.
Search by Article Title: Quickly locate articles by directly searching their titles.
Search by Group Title: Access groups of related content effortlessly by searching via group titles, perfect for managing larger content repositories.
Search by Tag: Leverage tags to find articles categorized under specific themes or topics, enhancing your ability to curate content with ease.
Search by Word Within the Article Body: Dive deep into the content by searching for specific words within article bodies, ensuring you never miss critical information.
We've made a powerful enhancement that extends the capability of Custom Response nodes, allowing you to incorporate complex structured data like lists and objects into your custom responses. With this update, you can easily incorporate dynamic elements like dropdown lists or carousels directly into your responses. This empowers you to craft tailored and engaging interactions with ease. Whether you’re delivering personalized customer experiences using structured data or simplifying complex data forms like product lists and customer details, this feature enables more dynamic and relevant communications.
We are introducing variable resolution in Query Params of the HTTP Request node. As a bot admin, you can now seamlessly incorporate variables within your query parameters, allowing for more personalized and flexible API interactions. This feature automatically resolves variables at runtime, streamlining complex workflows and enhancing data-driven decision-making.
As a bot editor, you can now configure the 'Skip' button label on the Input Collection node to support multiple languages. This addition ensures a seamless and localized user experience across different audiences.
