Add new KB

To create a new knowledge base, click on the 'Add New KB' button at the top right.

Choose KB Type

Select how you would like to import the articles for your knowledge base. You can select among two options:

1. Integration: Use the available integrations to automatically upload content.

2. Internal/Manual Upload: Manually create and upload articles directly into the knowledge base or import articles via CSV. This option allows you to write and format each article individually, providing full control over the content and structure.

Choose the option that best suits your needs for efficiently building and maintaining your knowledge base.

Integration

If you want to add a knowledge base (KB) using the integration option, you need to select one of the available KB organizations.

If you do not have one added already, click on 'Configure New Integration'.

Internal/Manual

Settings Tab

If you want to add the KB manually, you will need to fill in some settings:

• Knowledge Base Details: Here you need to provide the name and a description of the KB.

• Add Languages: Select the languages in which you want the knowledge base to be available. Note that you have to add the text in the relevant languages you selected.

• Relate to Space: This is an optional setting. Relate the KB scope to one or more relevant spaces by adding the appropriate tags.

• Save Your Work: After finishing, click on 'Save Changes'.

Articles Tab

After clicking '+Add new New' in the Knowledge Bases (KB) section, an editing page will appear where you can create and manage your article content.

This editor tab is the central hub for drafting, organizing, and publishing your articles. Within this interface, you'll be able to set the article's title, categorize it into specific groups, add relevant tags for easier search, and toggle the publication status.

Content Management

Creating and Editing Articles:

Add Article Title: Click on the pencil icon and enter a title for your article.
Group Assignment: Use the 'Group' dropdown to assign the article to a specific group, such as 'Ungrouped Articles' or a custom group you create.
Tags: Add relevant tags in the 'Tags' field to categorize your article and improve searchability. Users can supply a list of tags and set a maximum number of tags to assign to each article. The system utilizes GenAI to determine the most relevant tags for each article, resulting in more accurate and efficient tagging.
Publish Toggle: Ensure the 'Publish' toggle is switched on if you want the article to be visible to users immediately after saving.
Body Content: Enter the article content in the 'Body' section using the provided text editor. You can format the text, add links, images, and other elements as needed. Furthermore you will be able to easily gauge how your content measures up against our platform's model limits. Receive clear, actionable feedback on whether your article exceeds, approaches, or perfectly fits the optimal size of 8192 characters.

Group and Article Management:

Adding New Groups:
- To create a new group for organizing your articles, click the "+ Add new Group" option on the left sidebar.
Adding New Articles:
- Start creating a new article by clicking "+ Add new Article" on the left sidebar. This will open a new article editing panel.

Save Changes:

After entering all necessary information and content, click the 'Save changes' button at the top right of the screen to save your article.

Delete Group:

To delete a group from the Knowledge Base (KB): Click the three dots next to the group name and select Delete Group. A confirmation dialog will appear, giving you two options:

Delete all articles within the group
Move articles to the Ungrouped section

This ensures that admins have full control over group management and can easily decide what happens to the group's content.

Delete Article:

To delete an article, click 'Delete Article' at the bottom right of the page to permanently remove it or simiral to Group deletion, click on the three dots next to each article.

Import/Export Articles

The 'Import/Export Articles' button is located at the bottom left side of the screen, just beneath the list of article groups and articles.

When you click the 'Import/Export Articles' button, a pop-up window appears with two main options: 'Import' and 'Export'.

Import Button: Allows you to upload new articles to the knowledge base. This feature supports various file formats, including .csv, .pdf, .docx, .txt, .md and .pptx. Importing articles will add them to your KB without deleting the existing ones.
Export Button: Clicking 'Export' enables you to download all the articles from your knowledge base in a .csv format, which can be useful for backups or transferring content.

Content Oversight

Gain instant visibility into your Knowledge Base with our intuitive layout. Effortlessly track the total number of articles at a glance, along with detailed counts for each group. Key features include:

A dedicated column in the KB table displaying the total number of articles
Clear indicators next to group names showing the article count for each group
A summary row in the left panel highlighting the total number of groups and articles

These tools make it easy to monitor, organize, and manage your Knowledge Base content with confidence.

For more information about the Knowledge Base, see here.

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Last updated 2 months ago

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