Powerups

This section allows you to improve the capabilities of your bot by enabling or disabling various powerups. These powerups provide additional functionality to improve the performance and user experience of your chatbot.

Bot Behavior

Customize how your bot interacts with users by configuring its behavior settings.

• Flows: Create and manage decision trees to direct the flow of conversations. This helps in structuring user interactions logically and ensuring they reach the desired outcome efficiently.

• Automated Answers: Set up automated responses using Natural Language Processing (NLP) to understand and reply to user queries effectively. This enables your bot to provide accurate and relevant answers based on user input.

Bot Controls

Access advanced controls to fine-tune your bot’s functionalities. This may include integrating third-party services, configuring APIs, and setting up custom responses.

• Backups: Regularly back up your bot’s settings and configurations to ensure you can restore previous versions if needed. This provides a safety net against accidental changes or data loss.

• NLP Caching: Cache the outcomes of NLP processing for incoming messages to enhance response times. This ensures your bot can reply more quickly to repeated queries by reusing previous NLP results.

Bot Records

View and manage records of all interactions your bot has had with users. This helps in analyzing performance and understanding user behavior.

• Chat Sessions: Retrieve and save transcripts of chat sessions for review and analysis.

• Surveys: Collect and analyse survey responses to measure user satisfaction and gather feedback. This helps to make informed decisions for refinements.

Bot Statistics & Monitoring

Use powerful analytics tools to gain insights from bot interactions and user behavior. This data-driven approach helps optimize performance and achieve your goals.

• Analytics: Obtain actionable insights from real-time analytics. Monitor key metrics to evaluate your bot’s effectiveness and make necessary adjustments.

• Monitoring: Monitor the performance of your bot to ensure it is running smoothly. Identify any problems immediately and take immediate actions.

• Sentiment Analysis: Access valuable insights on the opinions and feelings of your customers and employees. This helps in understanding the emotional tone of interactions and improving user satisfaction.

Engagement

Engage with your audience with broadcasts.

• Broadcasts: Schedule and send communications to targeted audiences. This feature is useful for marketing campaigns, updates and important notifications.

Applications

Create unique experiences with additional applications.

• HRwiz: This application facilitates the automation of various HR tasks and processes. It is empowered with features tailored to streamline employee-related tasks such as onboarding, leave management, performance reviews and more.

Click the "Save Changes" button at the bottom right of the page once you have confirmed your settings.