✨Use cases

Helvia.AI is a flexible AI Agent platform that empowers organizations to create, deploy, and manage intelligent agents for diverse business needs.

Whether for customer engagement or internal operations, the platform provides all the tools necessary to build conversational agents that understand natural language, perform complex tasks, and integrate with existing systems.

Agent Lab

The Agent Lab is the core environment where users can design and build AI agents tailored to their specific requirements. These agents are capable of natural language understanding, dynamic conversation management, and task execution. With support for deep customization and integration, they can be deployed across any preferred communication channel or platform, ensuring seamless alignment with business processes.

Customer Experience Solutions

Helvia.AI enhances customer service by automating interactions and supporting customers throughout their journey. Intelligent agents handle common queries, guide users through processes, and escalate to human agents when needed—freeing up teams for more complex tasks.

Key capabilities include:

• 24/7 AI Agent support to handle inquiries instantly

• Integrated tools for live chat, audio calls, and CRM systems

• Personalized messaging to boost engagement and satisfaction

• Seamless integration with platforms like Microsoft Dynamics, Salesforce, Zendesk, Jira

• Custom workflows built through Power Automate connectors

Employee Experience Solutions

Helvia.AI also supports internal operations by delivering AI-powered solutions for HR and employee engagement. It integrates directly with platforms such as Microsoft Teams and corporate intranets, enabling quick deployment without technical barriers.

With Helvia.AI, organizations can:

• Automate internal support to reduce manual workload and response times

• Communicate with employees across multiple digital channels

• Deliver training through interactive micro-learning modules

• Monitor employee sentiment using surveys, eNPS, and pulse check-ins

• Streamline recruitment with automated candidate screening