AI

Natural language processing (NLP) is a critical component of the functionality of text-based chatbots, enabling them to understand and respond effectively to user input.

Here, admins have access to various configurations that optimize how the bot understands and responds to user inputs:

  • NLP Configuration

  • NLP Systems

  • NLP Flows

  • Test NLP Systems

To access the settings related to the NLP features, navigate to the Bot AI section in the sidebar on the left hand side.

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