Create Multiple Flows

Each flow should be designed to effectively handle common requests and tasks. For each one, select the appropriate nodes to ensure efficient user experience.

Some steps to guide you through the process

1. Identification of common user queries

In addition to the main purpose of your bot, such as order tracking or payment processing, there will be additional questions from users. Analyze customer interactions and identify common requests.

- Examples include order tracking, product information, returns and connecting to live support.

2. Create specialized flows for each need

Develop separate flows for each type of request or task to improve the user experience.

- For example, you could have one flow specifically for tracking orders, another for processing returns, and so on.

3. Select the appropriate nodes for each flow

Use different types of nodes to construct each flow. Here is a quick guide to selecting nodes:

• Message node: To display information or welcome users

• User Input node: To collect information from users, such as order numbers or personal details

• Option & Multi-Options nodes: for presenting options and guiding users based on their choices

• Redirect nodes: for linking different flows together, ensuring a smooth transition between them