Helvia.ai Release 5.82.0

17 July 2025

1. Advanced Multi-Channel Chat Prompt for WebChat Bubble

Helvia.ai now offers an advanced Chat Prompt as a deployment setting within the WebChat bubble, designed for flexibility and seamless multi-channel communication. This release enables platform admins to configure up to two interactive prompt screens, allowing your website visitors to choose their preferred channel in a tightly controlled, user-friendly manner.

Key Features:

• Two Configurable Screens: Admins can tailor the text prompt for each screen, guiding users through a tailored decision experience before initiating a conversation.

• Customizable Button Labels: The main action button, such as “Start Chat”, can be easily renamed to fit your brand tone and language.

• Multi-Platform Communication: Offer visitors direct access to Messenger, Viber, WhatsApp, or other preferred messaging apps through configurable buttons, each with customizable icons and destination links.

• Intelligent Screen Flow: If external platforms are configured, clicking the main action button directs users to a second screen with platform options. If not, it initiates WebChat immediately, ensuring a smooth process regardless of setup.

• Consistent User Experience: Regardless of whether a visitor clicks on the chat bubble or the prompt, the experience is unified and intuitive.

To enable and configure the Advanced Chat Prompt:

Navigate to your WebChat deployment settings in the helvia.ai console and in the Bubble Action select ‘Advanced Chat Prompt’ from the drop down.

Then define the messaging text for each screen and set the action button label and add and customize external platform buttons as needed, specifying icons and target links.

Once finished, save the changes to publish the updated chat configuration.

2. WebChat Height Customization Setting

You can now easily set the height of your WebChat widget directly from the helvia.ai console with an intuitive slider. This user-friendly improvement allows you to visually adjust the chat window height to best suit your website’s interface and user needs.

How It Works:

• Access the deployment settings.

• If "Bubble" WebChat is selected, a height slider will appear.

• Set the height from 450px (minimum) to a higher value as needed, in 10px increments.

The default is set at 650px, ensuring a familiar and consistent appearance for existing users.

Note: If both a scrollbar and a custom height setting are configured, the platform will continue to prioritize the Custom Setting to prevent any conflicts.

3. Enhanced "Replace Agent Content" Action

When replacing the content of one agent with another, not only the main content but also all associated Knowledge Base (KB) Connections are migrated, so both source and target agents maintain an identical KB setup.

What’s New:

• Comprehensive Transfer: KB Connections now synchronize fully, ensuring both agents operate with the same knowledge links after replacement.

• Language Management: If your source agent supports more languages than the target, the system will omit the unsupported languages and notify you. Conversely, if your target agent has additional languages not present in the source, those fields will stay empty and you’ll get a notification, helping you maintain language consistency.

• Intelligent Warnings: Warnings are shown whenever certain KB Connections or language settings can’t be exactly matched, so you always know how the process affects your agents.

• Data Integrity: Static Variables are never replaced, safeguarding custom configurations and agent-specific settings.

• Error-Free Workflow: The whole "Replace Agent Content" operation has been improved for reliability, minimizing downtime and manual troubleshooting.

4. Comprehensive Deployment Backups

With the latest update, the Helvia AI Agent Platform now includes all deployments—such as WebChat and additional channels—by default in the tenant backup and restore processes. This enhancement ensures system administrators can fully restore tenant environments without missing any deployments or configurations.

5. Enhanced Navigation with Scroll-to-Bottom Arrow

We have improved the user experience on the helvia.ai console by introducing a smart scroll-to-bottom arrow for pages and modals with long content. The arrow will only appear when the content length exceeds the visible area, helping you quickly jump to the end of a page.

Once you’ve reached the bottom, the arrow rotates and serves as a shortcut to scroll back to the top.