🗂️Default Responses

Default responses are the fallback replies your chatbot uses when it cannot understand or process a user's input. Configuring these responses ensures that the chatbot can still provide helpful information or guide users even when it encounters unexpected queries.

Here’s an explanation of each component involved in setting up default responses:

• Message: The primary text response the chatbot will display when it cannot process the user's input. Example: ‘’This is a default response.’’

• Redirect: with the 'Redirect' option, you can navigate the end-user to a selected flow (by selecting the required Activity’s entry point) , to another Automated Answer or to a human agent, or an external resource for further assistance. These options are available as a drop down menu.

• Feedback: Request user feedback on the chatbot's inability to process the input. This helps in gathering data to improve the chatbot's performance. Example: "Was this information helpful? Please let us know how we can improve."

• Variable: Define values, which can be used by the Flow control node to direct the end-user to different paths of the flow, depending on the values of the specified variables.

• Enable Thumb Rating / Disable Thumb Rating: Choose whether to allow users to rate the default response with thumbs up or thumbs down, providing feedback on the chatbot’s fallback performance.

By setting these default responses, you can ensure that your chatbot maintains a consistent level of user support, even when it encounters input it can't process. This helps to provide a better user experience and gather valuable feedback for continuous improvement.

Add as many default answers as you like. When you are finished, click 'Save changes' at the bottom right of the page.