Surveys
The Surveys tab provides a list of all survey responses collected through interactions with your chatbot.
Date Range Filter: Set the date and time range for filtering survey responses. This limits the results to a given time period.
Filter by Flow: Use the dropdown menu to filter survey responses by specific flows, such as Live-chat agent.
Download Button: Click to download survey data. Choose between:
Comma Separator (,): Use this option to download CSV files with comma-separated values.
Semicolon Separator (;): Use this option to download CSV files with semicolon-separated values.
Refresh Button: To make sure you see the latest data, click to refresh the list of survey responses.
Surveys Table:
Date: Shows the date and time when each survey response was submitted.
Session ID: Displays the session ID associated with the survey response.
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