📝Permissions, Users & User Groups

Pemissions

There are 4 types of organization permission levels in Helvia Chatbricks.

Organization Admin

Can edit the content and settings of all bots, and can add and remove users in the organization.

Organization Editor

Can view and edit the content of all bots.

Organization Viewer

Can view all bots but cannot edit their content.

No organization level access

Has no organization level access. Access to bots can be configured with bot level access (Bot Admin, Bot Editor, Bot Viewer).

Bot and Organization admins can both edit LiveChat settings.

Users & User Groups

User management in Chatbricks is enabled through Users and User Groups. Both Users and User Groups are assigned roles. A User Group can have one or more Users as members and a User can be part of different User Groups.

An individual who has access to Chatbricks and is part of a User Group, will have the combined roles assigned to him/her individually plus the roles assigned to the User Group.

Users can be added to specific User Groups in order to enable live-chat requests to be sent or transferred to them.

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