📝Permissions, Users & User Groups

Pemissions

Organization

There are 4 types of organization permission levels in Helvia Chatbricks.

Organization Admin	Can edit the content and settings of all bots, and can add and remove users in the organization.
Organization Editor	Can view and edit the content of all bots.
Organization Viewer	Can view all bots but cannot edit their content.
No organization level access	Has no organization level access. Access to bots can be configured with bot level access (Bot Admin, Bot Editor, Bot Viewer).

LiveChat

The roles related to the LiveChat app are:

LiveChat Agent	Can access the LiveChat app and receive and respond to live-chat requests.
LiveChat Admin	Can access and edit the LiveChat settings and predefined actions for all the organization bots, but cannot access the LiveChat app.

Bot and Organization admins can both edit LiveChat settings.

Users & User Groups

User management in Chatbricks is enabled through Users and User Groups. Both Users and User Groups are assigned roles. A User Group can have one or more Users as members and a User can be part of different User Groups.

An individual who has access to Chatbricks and is part of a User Group, will have the combined roles assigned to him/her individually plus the roles assigned to the User Group.

Users can be added to specific User Groups in order to enable live-chat requests to be sent or transferred to them.