Analytics Tables Functionalities
Fullscreen Icon
The full-screen icon, located in the top right corner of each table that contains it, is represented by four pointing outward arrows. By clicking this icon, you can expand the Engagement Analytics module to fill the entire screen.
The fullscreen button is available of the following tables:
Engagement
Sessions
User Interactions
Users
LiveChat-Usage
LiveChat-Missed Chats
LiveChat-Response Times
LiveChat-Duration
Decision Trees-Usage
Interviews-Usage
Interviews-Successful vs Failed
User Feedback-Chatbot Feedback Overall Score
Switch to Line or Bar Chart
Clicking this button enables you to choose between line and bar graphs, allowing you to select the format that best suits your analysis needs.
Line graph icon: Represents the option to view the data in line graph format.
Bar Chart icon: Represents the option to view the data in bar graph format.
The line/bar chart switch button is available in the following tables:
Sessions
User Interactions
Users
LiveChat-Usage
LiveChat-Duration
Export to CSV
Analytics viewers can also export tables in CSV format directly from the Analytics page.
A download button is available at the top right corner of the following tables:
AA Usage
AA Missed Questions
User Feedback - AA Feedback Score
User Feedback - Activities Feedback Score
User Feedback - Per Response
User Feedback - Negative
User Feedback - Positive
User Feedback - LiveChat Agents Feedback Score
This makes it easier to analyze data and share insights with others.
Sorting Functionality
A feature to our Analytics tables is embedded, that allows users to sort by any column in ascending or descending order. This feature makes it easier for analytics viewers to locate specific data and gain insights from large datasets.
The tables that have been updated with this functionality include:
Automated Answers Usage
Missed Questions
Decision Trees Usage
User Feedback scores for AA
Activities Feedback per response
Live Chat Agent Feedback
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