Analytics Tables Functionalities

Fullscreen Icon

The full-screen icon, located in the top right corner of each table that contains it, is represented by four pointing outward arrows. By clicking this icon, you can expand the Engagement Analytics module to fill the entire screen.

The fullscreen button is available of the following tables:

  • Engagement

  • Sessions

  • User Interactions

  • Users

  • LiveChat-Usage

  • LiveChat-Missed Chats

  • LiveChat-Response Times

  • LiveChat-Duration

  • Decision Trees-Usage

  • Interviews-Usage

  • Interviews-Successful vs Failed

  • User Feedback-Chatbot Feedback Overall Score

Switch to Line or Bar Chart

Clicking this button enables you to choose between line and bar graphs, allowing you to select the format that best suits your analysis needs.

  • Line graph icon: Represents the option to view the data in line graph format.

  • Bar Chart icon: Represents the option to view the data in bar graph format.

The line/bar chart switch button is available in the following tables:

  • Sessions

  • User Interactions

  • Users

  • LiveChat-Usage

  • LiveChat-Duration

Export to CSV

Analytics viewers can also export tables in CSV format directly from the Analytics page.

A download button is available at the top right corner of the following tables:

  • AA Usage

  • AA Missed Questions

  • User Feedback - AA Feedback Score

  • User Feedback - Activities Feedback Score

  • User Feedback - Per Response

  • User Feedback - Negative

  • User Feedback - Positive

  • User Feedback - LiveChat Agents Feedback Score

This makes it easier to analyze data and share insights with others.

Sorting Functionality

A feature to our Analytics tables is embedded, that allows users to sort by any column in ascending or descending order. This feature makes it easier for analytics viewers to locate specific data and gain insights from large datasets.

The tables that have been updated with this functionality include:

  • Automated Answers Usage

  • Missed Questions

  • Decision Trees Usage

  • User Feedback scores for AA

  • Activities Feedback per response

  • Live Chat Agent Feedback

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