LiveChat system messages (admins only)

The admin can configure the bot-specific LiveChat system messages by selecting the chatbot's 'Behavior' from the left hand-side menu and then the 'LiveChat System Messages' tab.

In this page the admin can configure the below messages to be sent on specific events:

• Conversation in progress: when a conversation is already in progress.

• Conversation terminated: when a conversation is terminated.

• Conversation transferred: when a conversation is transferred to another agent.

• Generic error: when an error occurs.

• Live-chat disabled: when live-chat is disabled.

• Out of business hours: when a request is made out of business hours.

• Request accepted: when an agent accepts the request.

• Request already exists: when a request is already pending.

• Request missed: when the user's request expires.