Bot-specific LiveChat settings (admins only)

Accessing the bot-specific LiveChat Settings

The admin can configure the bot-specific LiveChat settings by selecting the chatbot's 'Settings' from the left hand-side menu and then the 'LiveChat Settings' tab.

In this page the admin can configure the below:

  • LiveChat availability: toggle to swithch live-chat availability.

  • LiveChat version: should always be Version 2 as Version 1 will become redundant.

  • Live-chat request timeout: set pending expiration time (seconds).

  • Business hours: configure the live-chat operating days and hours. The bot will forward live-chat requests only during the specified time slots (the timezone is your organization's selected timezone in the Organization settings).

  • Live-chat queue configuration: Set the Average Agent Response Time and the Average End-User Waiting Time to provide waiting time information to the End-User, depending on the number of users waiting in queue.

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