How LiveChat works

The Helvia LiveChat app is a powerful communication tool designed to help businesses connect with their customers in real-time, whether through a website or mobile app. The app works as follows:

  1. Customers can initiate a chat with a business by selecting the to speak to a representative.

  2. Once connected, a LiveChat agent will be available to answer questions, provide support, or help customers with a purchase.

  3. The agent can see the customer's browsing history and chat with them in real-time, providing relevant information and assistance.

  4. If necessary, the agent can transfer the chat to another agent or escalate the issue to a supervisor.

The app can be customized to fit the business's branding and is available during custom business hours to ensure maximum availability for customers.

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