Helvia.ai Release 2026.02.12

12 February 2026

1. Multilingual Tags Support

Helvia.ai now supports tags with non-Latin characters, enabling teams to organize and search content in their native language. Tags can use scripts such as Greek, Arabic, Chinese, or Slavic across Chat Sessions, Knowledge Bases, and Automated Agents.

Instructions: Create or edit tags using your preferred script; search and filter functionality fully supports these tags.

Example use case: A global support team tags customer intents in Greek or categorizes knowledge articles in Arabic, improving content organization without affecting existing Latin tags.

2. WorkspaceId as System Variable

The WorkspaceId is now available as a system variable, just like {{BotId}} or {{DeploymentId}}. This allows you to reference the current workspace directly in blueprints and agent workflows.

Instructions: Use {{workspaceId}} wherever you need to reference the workspace context in your blueprint or workflow.

Example use case: In an agentic helpdesk, automatically pass the workspace identifier to external CRMs to fetch workspace-specific data and deliver context-aware responses.

3. Friendly Node Names in Interaction Logs

Interaction Logs now display each Node’s friendly name alongside its type, providing more clarity about agent actions.

Instructions: Friendly names appear automatically next to Node types (e.g., “LLM: Query rewrite” or “HTTP: API call to Meta”) when viewing logs.

Example use case: Τeams can quickly trace agent behavior and debug flows without opening the full blueprint.

4. Agent Masking in Helvia LiveChat

Helvia LiveChat now supports Agent Masking, protecting agent identities during conversations for privacy or branding purposes.

Instructions: Enable masking in LiveChat Plugin Settings. Masked chats display anonymized agent identifiers.

Example use case: Maintain agent privacy while managing sensitive customer interactions, ensuring consistent LiveChat functionality.

5. Optimized Designer Vertical Space

The Designer interface has been streamlined to reduce vertical clutter and improve workflow visibility. The top row has been removed, the Language Selector repositioned, multiple rows consolidated, and descriptions moved to tooltips.

With this change, designers can focus on building flows and managing automated answers more efficiently, reducing time spent navigating the interface.

6. Knowledge Bases Now Top-Level in Plugins

The Knowledge Bases menu is now a top-level item with its familiar icon and a training status indicator.

7. Deep Links for Sessions & Interactions

Ηelvia.ai now supports deep linking for sessions and interactions, making it easy to share or revisit specific content. Session URLs update automatically with the SessionId, and selecting an interaction adds the InteractionId to the URL.

Instructions: Copy the URL from your browser to share a session or interaction. Opening the link restores the same view automatically.

Example use case: A support lead shares a link to a specific customer interaction with the engineering team, allowing them to immediately review the exact message and agent response without manual searching.