Helvia.ai Release 2026.01.14

14 January 2026

1. Rerun Session Analysis on Demand

You can now rerun Session Analysis for completed sessions directly from the Helvia.ai Console, making it easier to test and fine-tune different analysis plugin configurations.

How it works: When a session is complete, a Run button is available to start the analysis.

After the first execution, this changes to Rerun, allowing you to regenerate insights at any time. On rerun, the system clears and recalculates key outputs such as summary, resolution, sentiment, urgency, and detected features using your latest settings.

Example use case: A support team can rerun analysis on a conversation after updating sentiment rules to see how results change. ⚠️ Note: Tags from previous runs remain and cannot be removed yet.

2. Chained LLM Executions for Advanced Session Analysis

The Expert Mode of the Session Analysis plug in now supports chaining multiple LLM executions, enabling you to build advanced, multi-step analysis workflows.

How it works: Go to the Session Analysis plug in and select ‘Expert Mode’ from the top right. Use the {{featureName}} syntax to incorporate features from earlier executions of the same Session Analysis run. You can also include {{tags}} or session variables in subsequent prompts. Missing features or variables are ignored safely.

This allows you to progressively enrich insights, for example by first summarizing a conversation, then analyzing sentiment based on that summary, and finally classifying urgency using both sentiment and existing tags. Missing features or variables are safely ignored, giving you flexibility to design robust prompts without breaking the analysis flow.

3. Interaction Log Duration Visibility

Interaction logs now display end-to-end duration for AI model processing, semantic search, and API calls. This enhancement makes it easier to assess performance at a glance without drilling into nested technical details.

For example, platform admins can quickly identify slow LLM responses during peak usage or compare execution times across different interaction types when optimizing agent workflows.

How it works: Duration is shown in milliseconds in a new column in the interaction logs table. Blank cells appear when the value is unavailable. Duration is calculated end-to-end—from request initiation to response or error—and shown in milliseconds when available, helping teams troubleshoot performance issues faster and with greater confidence.

4. Standardized Contact Fields in Surveys

Contact information in surveys is now consistent and easy to read across the UI and exports. The “Created By” column is renamed to “Contact", showing the contact’s full name and email in the format Full Name (email), with blank cells when information is unavailable. In exports, “Subscriber Name” is updated to Contact Name, and a new Contact Email column is added for clarity. This standardization makes it easier to match, analyze, and report on survey respondents across the platform, ensuring data is clear and actionable for reporting and analytics.