Helvia.ai Release 2025.12.18

18 December 2025

1. Introducing Helvia.ai Agent Platform 6

Helvia.ai Agent Platform 6 brings a complete redesign with a modern, intuitive UX that makes building and managing AI agents faster and smarter.

The platform now organizes workflows into two main categories:

• Designer – Centralizes functionalities and LLM integrations, letting users create, configure, and optimize AI agent flows with ease. Designer enables you to combine functional and LLM nodes seamlessly for smarter, more sophisticated interactions.

• Observatory – Provides detailed analytics and high-level insights, helping teams monitor interactions, track performance, and identify optimization opportunities across all AI workflows.

With Helvia.ai Agent Platform 6, teams can move effortlessly between creation and observation, enabling faster deployment, better decision-making, and a more predictable, scalable AI experience.

Navigating the Helvia.ai Platform 6

The new version of the Platform lets you seamlessly navigate across the Designer and the Observatory Space, ensuring a more intuitive experience.

1

Designer

In this space you have all the tools you need to design your AI Agent’s behavior.

Select the Agent you want to edit from the top and navigate the tabs from the left hand side menu to manage the Behavior, Plugins, Deployments and Settings.

2

Observatory

The Observatory brings together all the insights from the records and analytics of all the agents of the Organization in one space.

Select the Observatory from the top menu to see all the Chat Sessions, Missed Questions and Surveys from all the agents. If you want to view the data for specific agent(s), you can select the agents from the top menu.

3

Workspace

The Workspace includes all the Organization-wide information. In this section you can access features and configure settings that apply to the whole organization: The list of Agents, Users, Settings, Integrations, Media Manager, Knowledge Bases, Audit Logs.

4

LiveChat

To navigate to Helvia LiveChat, click on the LiveChat icon and you will be directed to the LiveChat page.

2. Descriptions for Knowledge Base Groups

Knowledge Base Groups now support optional, localized descriptions, allowing administrators to add helpful context for each group in multiple languages. This makes it easier for global teams to organize and understand knowledge structures across regions. For example, an enterprise team can label a KB Group with a short explanation tailored to each market, improving clarity for editors and reviewers. The description field is optional and follows the same localization behavior as the Group Name, ensuring a consistent multilingual experience across the platform.

To add a description, click on the i icon next to the group name. Add the description and click ‘Save’.

3. End Users Can Now End Live Chat Sessions (Genesys)

End users can now explicitly terminate an active live-chat session directly from the WebChat interface. When enabled, an “End LiveChat” button appears during live-agent conversations, ensuring the session is cleanly closed across helvia.ai and Genesys. This improves conversation continuity and system accuracy—for example, a customer can end a support chat and immediately continue with a self-service AI Agent flow such as FAQs or a main menu. All terminations are logged with timestamps for analytics and auditing, giving teams clear visibility into how and when chats are closed.

4. Improved Plugin Categorization for Easier Discovery

The plugin interface has been visually reorganized to match the new UX design, making it easier to browse, discover, and select plugins. Categories are now more balanced and logically grouped, addressing the rapid growth of LLM plugins while ensuring other plugin types remain visible and accessible. This update is purely presentational—no plugin functionality has changed—but it significantly improves navigation for platform users managing complex integrations.

5. Semantic Search Node Added to Popular Nodes

The Semantic Search node is now featured in the Popular Nodes section, making it faster and easier to discover and use in your Agent flows.