Helvia.ai Release 5.86.0

24 September 2025

1. Secure XLSX Exports with Input Sanitization

We’ve enhanced XLSX exports to ensure that all user-generated content is automatically sanitized, preventing unwanted formula execution when opening the file in spreadsheet tools like Microsoft Excel or Google Sheets. This protects your team from potential security risks while keeping the exported data intact.

For example, if a user message includes =SUM(1+1), it will now appear as plain text in your export rather than running as a formula. This means you can safely share and analyze exported data without worrying about hidden spreadsheet injections.

2. New LLM Integration: Google Gemini

Helvia.ai now supports Google’s Gemini as a Large Language Model (LLM) integration, in addition to OpenAI and Azure. This gives you more flexibility to choose the provider that best fits your business needs, whether it’s for customer support automation, content generation, or intelligent routing. Gemini will be initially supported in the LLM Node plugin and the Session Analysis plugin, so you can immediately leverage it to power conversational flows and advanced conversation insights.

3. Direct Article Links in Automated Answers

We’ve made it easier for AI Agent admins to manage content by adding direct links to articles within Article Automated Answers. Instead of only linking to the knowledge base, you can now jump straight into the specific article you want to review or edit.

For example, when inspecting an Automated Answer, simply click the article link to open it immediately—saving time and making content updates faster and more efficient.

4. Control and Preserve Article Visibility in Knowledge Bases

4.1 Preserve Article Publicity in KB Export/Import

Knowledge Base exports and imports now retain each article’s publicity status (public or private). This ensures your content stays consistent across environments—whether you’re migrating, backing up, or restoring a knowledge base.

For example, if an article is private in your source KB, it will remain private after import, without requiring manual adjustments. This makes large-scale content management faster and more reliable for admins.

4.2 Set Article Publicity When Uploading PDFs

When uploading PDFs into a Knowledge Base, you can now define the publicity status (public or private) of the generated articles directly in the upload wizard. This gives you control over visibility from the very start.

By default, uploaded articles are set to public, but with a simple toggle you can choose to keep them private until they’re ready for broader use—for example, when uploading draft training materials or internal-only guides.

5. Search Sessions by User Email or Name

Finding the right session just got easier. You can now search Chat Sessions by user email or name, making it much faster to locate specific conversations.

For example, if a customer contacts support multiple times, you can quickly pull up all their sessions by searching their email—helping your team save time and provide more personalized support.