> For the complete documentation index, see [llms.txt](https://docs.helvia.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.helvia.ai/resources/support.md).

# Support

Get help when you need it, through the channel that works best for you

Helvia.ai offers multiple support channels so you can get answers fast, whether you prefer self-service, direct contact, or dedicated enterprise assistance. We are here to help you every step of the way.

### Contact Us

Reach out to the Helvia.ai team directly. Email us, or chat with our digital assistant for instant answers.

<a href="mailto:contact@helvia.ai" class="button secondary" data-icon="envelope">Email <contact@helvia.ai></a>

<a href="https://helvia.ai/contact-us" class="button secondary" data-icon="comments">Chat with our agent</a>

### Service Desk

For detailed technical issues, bug reports, or feature requests, submit a ticket through our Jira service desk. The service desk lets you track the status of your requests and communicate directly with the engineering team.

<a href="https://helvia.atlassian.net/servicedesk/customer/portal/7" class="button secondary" data-icon="life-ring">Open Service Desk</a>

### Enterprise Support

Enterprise customers get access to dedicated Microsoft Teams channels with 24/7 support from the Helvia.ai team. Contact us to learn more about enterprise plans.

<a href="mailto:support@helvia.ai" class="button secondary" data-icon="envelope">Email <support@helvia.ai></a>

### Documentation

The documentation you're reading is the fastest way to learn the platform on your own terms. It covers everything from core concepts and step-by-step tutorials to advanced configurations and troubleshooting guides. Use the search bar or browse the sidebar to find what you need.&#x20;

{% hint style="success" %}
**Actively maintained:** New pages and updates ship alongside every Helvia.ai release.
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