> For the complete documentation index, see [llms.txt](https://docs.helvia.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.helvia.ai/getting-started/platform-overview.md).

# Platform Overview

Manage the full AI agent lifecycle in one platform

The Helvia.ai Agents Platform is Helvia.ai's environment for building, deploying, and running conversational AI agents. It brings together everything an agent needs, from design and knowledge to deployment and monitoring. You work with the platform through the Helvia Console, which covers the full agent lifecycle, and Helvia One, a conversational way to run the platform.

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4><i class="fa-table-columns">:table-columns:</i></h4><h4>Helvia Console</h4></td><td>Build, manage, deploy, and monitor agents across the Workspace, Designer, and Observatory</td><td><a href="https://console.helvia.ai/">https://console.helvia.ai/</a></td></tr><tr><td><h4><i class="fa-wand-magic-sparkles">:wand-magic-sparkles:</i></h4><h4>Helvia One</h4></td><td>Describe what you want in plain language and an Assistant builds, debugs, and runs it</td><td><a href="https://one.helvia.ai/">https://one.helvia.ai/</a></td></tr></tbody></table>

{% hint style="info" %}
**New to the Helvia Agents Platform?** The [Glossary](/resources/glossary.md) defines the key terms you will meet across the platform.
{% endhint %}

### Helvia Console

The Helvia Console is where you handle the full agent lifecycle. It is divided into three core views tailored to that lifecycle:&#x20;

* **Workspace** for management
* **Designer** for building
* **Observatory** for monitoring

You can toggle between these views at any time via the navigation icons, while the Workspace sidebar remains pinned for constant, high-level access.

<table data-column-title-hidden data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4>Workspace</h4></td><td>Manage the Workspace, Knowledge Bases, and integrations</td><td><a href="https://604830754-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBM1xs3i59ajeTgi4uVfN%2Fuploads%2FFHVClQWhQ3RtumsuQD59%2FWorkspace.png?alt=media&amp;token=ff0f8fad-a3aa-4420-93b4-0ce434c0cd60">Workspace.png</a></td><td><a href="/administration/workspace.md">Workspace</a></td></tr><tr><td><h4>Designer</h4></td><td>Build and deploy agentic workflows</td><td><a href="https://604830754-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBM1xs3i59ajeTgi4uVfN%2Fuploads%2FKoXozHVEwTZdlDEik6MI%2FDesigner.png?alt=media&amp;token=212ed75d-d68d-489e-8d0d-bf0ac4a85c56">Designer.png</a></td><td><a href="/build/agents.md">Agents</a></td></tr><tr><td><h4>Observatory</h4></td><td>Review sessions, track analytics, and test agents</td><td><a href="https://604830754-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBM1xs3i59ajeTgi4uVfN%2Fuploads%2Fp62psC54Rrc31SwD9nmM%2FObservatory.png?alt=media&amp;token=1979f0f8-4ea6-489f-b2b3-a3ba2384f4b1">Observatory.png</a></td><td><a href="/observatory/sessions.md">Sessions</a></td></tr></tbody></table>

#### Workspace

The Workspace acts as an administrative hub. It is designed for organization and high-level management of your agents, syncing your team’s efforts and resources into one streamlined environment. Users can create multiple workspaces, and each workspace can be shared by multiple team members.

<table data-column-title-hidden data-view="cards"><thead><tr><th>Title</th><th>Description</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4><i class="fa-robot">:robot:</i></h4><h4>Agent Management</h4></td><td>Create, view, duplicate, or delete agents</td><td><a href="/build/agents.md">Agents</a></td></tr><tr><td><h4><i class="fa-users">:users:</i></h4><h4>Collaboration</h4></td><td>Manage team members, permissions, and shared resources within the Workspace</td><td><a href="/administration/users-and-roles.md">Users &amp; Roles</a></td></tr><tr><td><h4><i class="fa-database">:database:</i></h4><h4>Knowledge</h4></td><td>Upload and manage the data sources your agents use for RAG</td><td><a href="/knowledge/knowledge-base.md">Knowledge Base</a></td></tr><tr><td><h4><i class="fa-plug">:plug:</i></h4><h4>Integrations</h4></td><td>Configure API keys and credentials that apply across all your workflows</td><td><a href="/administration/integrations.md">Integrations</a></td></tr><tr><td><h4><i class="fa-photo-film">:photo-film:</i></h4><h4>Media Manager</h4></td><td>Store and manage the visual assets your workflows require</td><td><a href="/administration/media-manager.md">Media Manager</a></td></tr><tr><td><h4><i class="fa-clipboard-list">:clipboard-list:</i></h4><h4>Audit Log</h4></td><td>Track who changed what across your Workspace</td><td><a href="/security/audit-logs.md">Audit Logs</a></td></tr></tbody></table>

#### Designer

The Designer is your maker hub. It is the central environment for building and deploying powerful agents by defining the specific workflows that govern their behavior. Each agent belongs to a specific Workspace and a single Workspace can host multiple agents.

<table data-column-title-hidden data-view="cards"><thead><tr><th>Title</th><th>Description</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4><i class="fa-diagram-project">:diagram-project:</i></h4><h4>Visual Experience</h4></td><td>Build workflows by connecting nodes and edges on the Canvas</td><td><a href="/build/canvas.md">Canvas</a></td></tr><tr><td><h4><i class="fa-rocket">:rocket:</i></h4><h4>Deploy Anywhere</h4></td><td>Launch your agents on the web or your favorite chat platform</td><td><a href="/deploy/deployments.md">Deployments</a></td></tr><tr><td><h4><i class="fa-database">:database:</i></h4><h4>Knowledge</h4></td><td>Ground your agents in private data for accurate, trusted answers</td><td><a href="/knowledge/agent-knowledge.md">Agent Knowledge</a></td></tr><tr><td><h4><i class="fa-puzzle-piece">:puzzle-piece:</i></h4><h4>Plugins</h4></td><td>Extend workflow and LLM capabilities with a comprehensive plugin library</td><td><a href="/build/plugins.md">Plugins</a></td></tr><tr><td><h4><i class="fa-gears">:gears:</i></h4><h4>Automations</h4></td><td>Run workflows automatically on a schedule or trigger</td><td><a href="/build/automations.md">Automations</a></td></tr><tr><td><h4><i class="fa-clock-rotate-left">:clock-rotate-left:</i></h4><h4>Backup</h4></td><td>Save or recover your progress with a single click</td><td><a href="/build/agents.md#backups">Agents</a></td></tr></tbody></table>

#### Observatory

The Observatory serves as your monitoring and insights hub. It provides the visibility and governance necessary to oversee all AI agents within your Workspace. Move beyond deployment and trust your agent with complete transparency: monitor performance, verify behavior, and extract actionable insights.

<table data-column-title-hidden data-view="cards"><thead><tr><th>Title</th><th>Description</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4><i class="fa-comments">:comments:</i></h4><h4>Review Sessions</h4></td><td>Audit chat sessions, detect unanswered queries, and track CSAT scores</td><td><a href="/observatory/sessions.md">Sessions</a></td></tr><tr><td><h4><i class="fa-chart-line">:chart-line:</i></h4><h4>Integrated Insights</h4></td><td>Access analytics and generate reports natively, no external BI tools required</td><td><a href="/observatory/analytics.md">Analytics</a></td></tr><tr><td><h4><i class="fa-list-timeline">:list-timeline:</i></h4><h4>Interaction Log</h4></td><td>Trace every user interaction in a chronological event log</td><td><a href="/observatory/interaction-logs.md">Interaction Logs</a></td></tr><tr><td><h4><i class="fa-flask">:flask:</i></h4><h4>Test Your Agents</h4></td><td>Run unit and end-to-end tests to ensure reliability and prevent regressions</td><td><a href="/observatory/testing.md">Testing</a></td></tr><tr><td><h4><i class="fa-calendar-days">:calendar-days:</i></h4><h4>Scheduled Reports</h4></td><td>Automate recurring exports of analytics, sessions, and survey data</td><td><a href="/observatory/reports.md">Reports</a></td></tr><tr><td><h4><i class="fa-heart-pulse">:heart-pulse:</i></h4><h4>Uptime Monitoring</h4></td><td>Maintain 24/7 visibility into agent availability and performance</td><td><a href="/observatory/uptime-monitoring.md">Uptime Monitoring</a></td></tr></tbody></table>

### Helvia One

Helvia One is the conversational way to run the platform. Instead of working through the Helvia Console by hand, you tell an agent what you want in plain language, and it works across your Workspace, running its own code in a secure sandbox. Helvia One has two sides:&#x20;

* **Assistant:** Where you chat to get work done
* **Skills:** The capabilities it draws on

For the full detail, see the [Helvia One documentation](https://helvia.gitbook.io/helvia-one).

{% hint style="info" %}
Helvia One is in preview, so its features may still change.
{% endhint %}

#### Assistant

The Assistant is an AI agent you direct entirely by chatting. Describe a goal in plain language and it plans the task, works across your Workspace, and streams its progress back as it runs.

<table data-column-title-hidden data-view="cards"><thead><tr><th>Title</th><th>Description</th></tr></thead><tbody><tr><td><p><i class="fa-comments">:comments:</i></p><p><strong>Direct by Chatting</strong></p></td><td>Describe what you want in plain language and the Assistant plans and carries out the task</td></tr><tr><td><p><i class="fa-briefcase">:briefcase:</i></p><p><strong>Acts on Your Workspace</strong></p></td><td>Reads and changes the agents, sessions, and Knowledge Bases across your Workspace</td></tr><tr><td><p><i class="fa-brain">:brain:</i></p><p><strong>Reasons and Runs Code</strong></p></td><td>Thinks a task through, then runs its own code in an isolated sandbox to get it done</td></tr></tbody></table>

#### Skills

Skills are the packaged capabilities the Assistant draws on to do real work. Every Workspace starts with a built-in toolkit of platform skills, and you can build, test, and publish your own.

<table data-column-title-hidden data-view="cards"><thead><tr><th>Title</th><th>Description</th></tr></thead><tbody><tr><td><p><i class="fa-toolbox">:toolbox:</i></p><p><strong>Built-in Platform Skills</strong></p></td><td>A default toolkit for building, testing, and analyzing agents, from the first prompt</td></tr><tr><td><p><i class="fa-screwdriver-wrench">:screwdriver-wrench:</i></p><p><strong>Build Your Own</strong></p></td><td>Describe a capability in the Skills Builder, test it in a sandbox, and publish it</td></tr><tr><td><p><i class="fa-cubes">:cubes:</i></p><p><strong>Browse the Catalog</strong></p></td><td>Find, clone, and organize skills into plugins in the Skills Explorer</td></tr></tbody></table>