Platform Overview

Manage the full AI agent lifecycle in one platform

The Helvia.ai Agents Platform is divided into three core views tailored to the AI lifecycle: Workspace for management, Designer for building, and Observatory for monitoring. You can toggle between these views at any time via the navigation icons, while the Workspace sidebar remains pinned for constant, high-level access.

Workspace

Manage workspace, knowledge bases, and integrations

Designer

Build and deploy agentic workflows

Observatory

Review sessions, track analytics and test agents

New to Helvia.ai Agents Platform? The Glossary defines the key terms you will meet across the platform.

Workspace

The Workspace acts as an administrative hub. It is designed for organization and high-level management of your agents, syncing your team’s efforts and resources into one streamlined environment. Users can create multiple workspaces, and each workspace can be shared by multiple team members.

Agent Management

Create, view, duplicate, or delete agents

Collaboration

Manage team members, permissions, and shared resources within the Workspace

Knowledge

Upload and manage the data sources your agents use for RAG

Integrations

Configure API keys and credentials that apply across all your workflows

Media Manager

Store and manage the visual assets your workflows require

Audit Log

Track who changed what across your Workspace

Designer

The Designer is your maker hub. It is the central environment for building and deploying powerful agents by defining the specific workflows that govern their behavior. Each agent belongs to a specific workspace and a single workspace can host multiple agents.

Visual Experience

Build workflows by connecting nodes and edges on the canvas

Deploy Anywhere

Launch your agents on the web or your favorite chat platform

Knowledge

Ground your agents in private data for accurate, trusted answers

Plugins

Extend workflow and LLM capabilities with a comprehensive plugin library

Automations

Run workflows automatically on a schedule or trigger

Backup

Save or recover your progress with a single click

Observatory

The Observatory serves as your monitoring and insights hub. It provides the visibility and governance necessary to manage over all AI agents within your Workspace. Move beyond deployment and trust your agent with complete transparency: monitor performance, verify behavior, and extract actionable insights.

Review Sessions

Audit chat sessions, detect unanswered queries, and track CSAT scores

Integrated Insights

Access analytics and generate reports natively, no external BI tools required

Interaction Log

Trace every user interaction in a chronological event log

Test Your Agents

Run unit and end-to-end tests to ensure reliability and prevent regressions

Scheduled Reports

Automate recurring exports of analytics, sessions, and survey data

Uptime Monitoring

Maintain 24/7 visibility into agent availability and performance