Helvia.ai Release 5.80.0

1. New Feature: Sticky Notes in Flow Editor

We are excited to introduce the Sticky Notes in the Flow Editor — a simple yet powerful way to enhance your chatbot design with visual context.

Sticky Notes let you

• Add annotations or visual cues to explain processes and design decisions.

• Communicate notes or instructions directly on the canvas for your development team — without affecting the end-user experience.

• Use them as bookmarks to organize and navigate complex flows more easily.

How It Works

• You’ll find the Sticky Note tool in the left-hand sidebar of the Flow Editor.

• Add a Sticky Note by dragging it onto the canvas where context is needed.

• Notes support Rich Text Editing (RTE), allowing you to format content for clarity and emphasis.

• Sticky Notes are part of your flow content but don’t impact logic or compiled output.

• No edge handles or validations are required — they’re purely visual elements.

• Your Sticky Notes are automatically saved with the flow. No extra setup needed.

Tips for Use

• Use Sticky Notes to label complex sections, provide design context, or leave reminders for collaborators.

• Customize content with text formatting to make key messages stand out.

• Keep your flow visually organized and easier to maintain over time.

Sticky Notes make your chatbot development more collaborative, clear, and organized — try them out in your next flow!

2. Enhanced Link Option Nodes: Variable Support & Validity Warnings

We're excited to announce improvements to Link Option Nodes, designed to make the creation of dynamic, user-specific links more robust and flexible.

Key Benefits

• Dynamic Link Generation: Link Option Nodes now support variable resolution. This means you can include variables in your links that will be dynamically evaluated and replaced at runtime, enabling the use of personalized or contextual URLs in responses.

• Non-disruptive Warnings: If a link input does not resolve to a valid URL, the platform will now display a warning, ensuring that you can continue building and saving your workflows without interruption.

How It Works

• When configuring a Link Option Node, you can use variables in the URL field (e.g., https://example.com/profile/{{user.id}}). The variable will be replaced with the actual data during the agent’s execution.

• If the final value does not result in a valid URL, you’ll receive a warning as visual feedback. This will not stop you from saving or publishing your workflow.

3. Enhanced Knowledge Base (KB) Article Form for Streamlined Content Management

We’ve improved the KB Article Form interface to provide a more intuitive and effective experience for all content managers. This update provides a new design and delivers a smoother workflow for managing article translations and details.

• Effortless Translation Management: The updated form introduces clearer side-by-side translation comparisons, making it easier to review and edit content in multiple languages.

• Optimized Article Details Visibility: Article details have been reorganized for quicker access and improved information flow.

4. Enhanced Azure AI Integration: Support for Reasoning Models

Helvia’s Azure Integration now supports Azure’s latest Reasoning Models, providing access to advanced AI reasoning capabilities via our existing integrations.

With this release, your AI Agents can now leverage powerful reasoning models to conduct more sophisticated conversations, solve complex business tasks, and provide deeper insights. This upgrade broadens the range of use cases helvia.ai can handle, such as advanced problem-solving, multi-step decision processes, and scenarios requiring more nuanced understanding.

If you have any advanced use cases or would like guidance on activating specific reasoning capabilities, please contact the helvia.ai support team.

5. Enhanced Flexibility for HTTP Request Node URLs with Variable Support

You can now use variables directly within the URL of the HTTP Request Node, unlocking more dynamic integrations and personalized workflows. Platform users are able to save HTTP Request Nodes even when the URL contains variables or is otherwise invalid at the time of saving.

To improve your workflow, the system will display a non-blocking warning if the URL appears invalid, rather than an error message.

Use Cases

• Personalize API calls by including user attributes or session-specific data in HTTP endpoints.

• Design more adaptable integrations where endpoints are constructed dynamically at runtime.

• Accelerate flow development without being blocked by early validation errors.

These enhancements help you create more robust, dynamic automation flows while ensuring problems are easy to identify and troubleshoot without disruptions.

6. Streamlined Support & Home Buttons Available in Webchat Send box

We have enhanced the webchat experience by introducing always-visible support and home buttons directly in the send box, next to the familiar paperclip icon. Now, bot admins can empower users to trigger important flows quickly—without extra clicks or navigating hidden menus.

Key Features & Benefits

• One-Click Flow Triggers: Add a Home (🏠) and/or Support (🎧) button that is persistently visible, allowing users immediate access to critical actions such as returning to a greeting flow or initiating support.

• Full Customization: Each button’s icon can be tailored by uploading your own SVG or linking to an icon URL, matching your brand or use case.

• Configurable Actions: Assign specific flows to be triggered when each button is clicked. The Home button comes pre-configured to trigger the default flow.

• User-Friendly: Improve accessibility, reduce user confusion, and enable a more intuitive user journey.

How to Enable

In Webchat Settings:

• Enable the Home button to display the icon (🏠 by default) and connect to your default/greeting flow with this custom setting:

{ "styleSetOptions": { "sendBoxHomeActionButtonEnabled": true, "sendBoxHomeActionButtonIconUrl": "" } }

• Enable the Support button to display the icon (🎧 by default) and specify which flow it triggers.

{ "styleSetOptions": { "sendBoxCustomActionButtonEnabled": true, "sendBoxCustomActionButtonTriggerNodeId": "livechat-start-node-id", "sendBoxCustomActionButtonIconUrl": "" } }

• Optionally, set custom icon URLs for each button for further personalization.