# Helvia.ai Release 2026.04.08

## 1. Configure Your Own Azure Speech Integration

Organizations can now connect their own Microsoft Azure Speech Service for WebChat voice. Add, edit, or remove integrations directly from the Integrations screen, giving you full control over speech costs while supporting multiple setups per organization. Your subscription key stays secure and is never exposed in API responses.

**Why it matters:** Control costs, maintain security, and provide a branded voice experience. Organizations can manage multiple Azure Speech integrations and select the voice that best fits their audience.

**Example use case:** A company can deploy WebChat with a professional voice for finance clients and a friendly voice for customer support, all using their own Azure subscription.

**How it works:** From the Integrations screen, create, edit, or delete Azure Speech integrations using your subscription key and region. 

<figure><img src="https://604830754-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBM1xs3i59ajeTgi4uVfN%2Fuploads%2FzZs2NJI2FkIAw4MMMF4i%2Funknown.png?alt=media&#x26;token=74cbb222-49ac-4821-9216-20c54fcb7cbb" alt="" width="563"><figcaption></figcaption></figure>

In WebChat Deployment’s Layout Settings, the new Speech tab lets you enable speech, select an integration, and set a specific TTS voice (e.g., en-US-JennyNeural). If no integration is selected, WebChat automatically falls back to default credentials to ensure uninterrupted voice service.&#x20;

<figure><img src="https://604830754-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBM1xs3i59ajeTgi4uVfN%2Fuploads%2FSBL8V4ke7BXZVPzg1bmf%2Funknown.png?alt=media&#x26;token=30474cc3-4302-4f1a-8d0c-c48cd17c4091" alt="" width="375"><figcaption></figcaption></figure>

Note: When speech is disabled, the microphone button is hidden. Existing speech-to-text deployments remain unchanged.

## 2. Custom Speech Token URL for WebChat

WebChat deployments can now use a deployment-specific endpoint for Azure Speech Service token generation, giving clients full control over token handling and security.

**Why it matters:** Some clients prefer not to share their Azure Speech keys with the platform. Custom token URLs keep credentials private while still enabling TTS and STT functionality in WebChat.

**Example use case:** A client can route token requests through their own secure backend, so each deployment uses its own endpoint without exposing subscription keys to [Helvia.ai](http://helvia.ai) platform.

**How it works:** In WebChat configuration, set a customSpeechTokenUrl for your deployment. When configured, WebChat requests tokens from this URL instead of the default Core service URL. Reach out to the Helvia team if you want to set it up.

## 3. Sync SharePoint Files with Helvia Knowledge Bases

Helvia now supports synchronizing files from Microsoft SharePoint with your Knowledge Bases, making it easier to centralize and manage content across platforms.

**Why it matters:** Keep your Helvia KBs up-to-date automatically. Managed metadata from SharePoint is applied as KB article tags, helping your team organize and categorize articles efficiently.

**Example use case:** Marketing teams can maintain documents and FAQs in SharePoint, and Helvia automatically syncs them into the KB with the correct tags, ensuring agents always have access to the latest content during customer interactions.

**How it works:** Configure the new SharePoint integration. Managed metadata from SharePoint is automatically converted into KB article tags to preserve context and categorization.

<figure><img src="https://604830754-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBM1xs3i59ajeTgi4uVfN%2Fuploads%2Fqo980WoCbCkv5mAiFUzh%2Funknown.png?alt=media&#x26;token=fc3e75c2-250d-4dbb-97fc-cc33591adf7e" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="https://604830754-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBM1xs3i59ajeTgi4uVfN%2Fuploads%2Fv23sUpyDpp2iuQ16ColU%2Funknown.png?alt=media&#x26;token=4711ed3c-4216-4daf-8f9d-aa57611d5ae1" alt="" width="375"><figcaption></figcaption></figure>

## 4. Sync KB Articles and Groups with Azure Blob Files

Helvia now enables synchronization of Knowledge Base articles and groups with files stored in Microsoft Azure Blob Storage, keeping your content consistent and up-to-date across systems.

**Why it matters:** Maintain a single source of truth for your content. Changes in Azure Blob—such as updated documents or new files—are automatically reflected in Helvia KBs, ensuring agents always access the latest information.

**Example use case:** A product team updates manuals or FAQ files in Azure Blob. Helvia automatically syncs these updates to the corresponding KB articles and groups, reducing manual work and avoiding outdated guidance during customer support interactions.

**How it works:** Configure the Azure Blob integration and select the containers to sync,. Helvia then creates or updates KB articles and groups to mirror the file structure from Azure Blob, keeping content organized and searchable.

<figure><img src="https://604830754-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBM1xs3i59ajeTgi4uVfN%2Fuploads%2FelCGnvRfmio3xuP7PLD6%2Funknown.png?alt=media&#x26;token=d1f5b75c-f3d2-4f74-bcc7-7d52828fbef5" alt="" width="375"><figcaption></figcaption></figure>

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