Helvia.ai Release 5.76.0

24 April 2025

1. Enhanced Knowledge Base Overview: Streamlined Article Management and Insights

Gain instant visibility into your Knowledge Base with our new intuitive layout. Easily track the total number of articles at a glance, along with detailed counts for each group. This update brings:

• A new column on the KB table displaying the total number of articles.

• Clear indicators showing the article count for each group, right next to Group Names.

• An informative row in the left panel summarizing the total number of Groups and Articles.

Enhance your content management process by effortlessly monitoring and organizing your resources.

2. Seamless Knowledge Base Navigation from Automated Answers

Now, when you preview automated answer articles, you can instantly see which knowledge base they originate from. A new field titled "Knowledge Base" will display the source as a clickable hyperlink. With just one click, you'll be taken directly to the console of the specific knowledge base, streamlining edits, amendments, and troubleshooting.

3. Unlock Enhanced Input Flexibility with Custom Regex

Now you can elevate your AI Assistant's data collection capabilities with the new "Custom Regex" feature. This allows for precise input validation, ensuring that data collected is formatted exactly as required.

Key Benefits:

• Tailored Input Criteria: Use custom regular expressions (regex) to define specific input formats, such as phone numbers, or custom codes.

• Improved Data Accuracy: Validate inputs to accept only correctly formatted entries, reducing errors and enhancing the user experience.

• User-Centric Approach: Allow users to enter information in their preferred format, improving satisfaction and engagement.

Example Use Case:

You want users to enter a product code in this format: 3 uppercase letters, a dash, and 4 digits (e.g. ABC-1234).

You can configure the Input Collection node as illustrated below:

4. Enhanced CSAT Question Formatting

Empower your customer satisfaction surveys with our new markdown support for CSAT questions. Easily customize the appearance of your questions by adding bold text, creating new lines, and more. This update allows for a clearer and more engaging presentation, directly enhancing user interaction and understanding.

Note: Default text is no longer bold for a cleaner look.

5. Expanded Language Support through the Console

We're excited to announce the addition of Norwegian, Croatian, Hungarian, and Danish to our platform's language support. As a bot admin, you can now effortlessly create and deploy bots in these languages, ensuring you connect with a broader audience and cater to your multilingual customer base seamlessly.