Helvia.ai Release 5.72.0

27 February 2025

1. Enhanced CSAT UX & insights

1.1 Improved CSAT UX

We've enhanced the user experience by adding on-hover explanations for each Customer Satisfaction (CSAT) score. Now end users can instantly understand the significance of each score, enabling them to provide feedback with confidence and clarity.

1.2 Enhanced CSAT Data Insights

Gain clearer insights with the inclusion of survey names in your CSAT data records. By displaying user-friendly survey names, tracking performance and understanding user feedback becomes more intuitive, leading to more informed decision-making.

To take advantage of this feature, ensure you add a variable name in the 'CSAT' node's advanced settings.

The variable name you set the CSAT node will show in within the session records for clarity.

2. Simplified Idle Notification Management in Webchat

Enjoy streamlined configuration with the new 'Idle Notification' setting, now integrated directly into webchat settings. Eliminate the hassle of defining custom settings and effortlessly manage notifications within the familiar webchat settings UI, enhancing user engagement and experience.

To add an Idle Notification to a deployment, go to the deployment settings and click the 'Add idle notification' button.

Within the settings, add the copy you would like to show and configure the idle time in seconds, after which you would like the notification to appear. You can also check the setting to play a sound and add any buttons to redirect to a specific flow or Automated Answer.

Once finished, save the deployment to activate this setting.

3. Tag-based Conversation Summarization

Drive precision in conversation tracking with our LLM Summarization plugin, now featuring customizable tag-based classification. Define sets of tags that help the system automatically organize and tag chat sessions. This feature aids in improved reporting and trend analysis, providing actionable insights for continuous improvement.

To add tags to the conversation summarization, go to the activated LLM plugin and specify the tags you would like to include and save changes.

4. Improved Priority Keyword configuration

We've improved the management of priority keywords by allowing editing existing priority keywords, so you can now effortlessly correct typos and make any necessary modifications.

5. Enhanced Deployment Previews and User Experience

5.1 Deployment Clarity at a Glance

Viewing a deployment preview is now more intuitive with the display of deployment name. Whether in embedded or bubble mode, quickly identify your deployments with ease.

5.2 Fresh Look for Preview deployments

All newly created preview deployments now feature our helvia.ai avatar, replacing the old default imagery. This ensures brand consistency and a more professional appearance right from the start, making every interaction stand out.

6. Streamlined 'LLM' node Configuration for Enhanced User Engagement

6.1 Intuitive 'LLM' node setup

Experience a more intuitive setup process for LLM nodes with our restructured configuration order. By prioritizing the most crucial settings, such as selecting the model and customizing prompts, you can efficiently deploy these nodes to better serve business needs.

6.2 Markdown for 'LLM' node Text Editor

Now you can easily export and import prompts with markdown formatting, making it simple to share and refine your 'LLM' node configurations.

7. Enhanced 'HTTP Request' node

The 'HTTP Request' node now provides bot authors the ability to choose between JSON and x-www-form-urlencoded body types in HTTP requests. This flexibility allows for more seamless integrations and compatibility with external services, optimizing bot functionality and adaptability without affecting existing nodes.

8. UX improvements & performance optimization

• We have optimized the Missed Questions feature to ensure quicker access to the missed question data.

• The Organization Dashboard now allows you to right-click on top bots to open them in a new tab.

• Long numbers in your dashboards are now easier to read with automatic comma separators.