Helvia.ai Release 5.69.0

16 January 2025

1. Customizable CSAT Design

With this release, bot authors will be able to customize the appearance of their Customer Satisfaction (CSAT) surveys in the webchat. This enables you to align the CSAT survey design with your brand identity by customizing colors and fonts, offering a seamless user experience.

With this update you will be able to use a custom setting within your deployments to:

• Customize the CSAT survey main and button colors to reflect your brand's unique palette.

• Adjust font family and font size to maintain brand personality and readability, improving user engagement and feedback quality.

To easily change the CSAT's look and feel independent of the default webchat settings, use the below example with CSAT style options in the deployment's Custom Settings:

{
    "styleSetOptions": {
        "csatFontFamily": "Arial",
        "csatFontSize": 16,
        "csatMainColor"    : "#2bbdc2",
        "csatButtonFontColor": "white"
    }
}

2. Enhanced display for Missed Questions details

We've reimagined the user experience for 'Missed Questions' to provide clearer insights and improve readability. The enhanced layout offers a more organized presentation, making it easier for you to view detailed input information. This update ensures that missed queries are presented in a more structured format, enabling you to swiftly identify and address gaps in automated responses, ultimately enhancing customer engagement and satisfaction.

3. Improved ‘Carousel’ node functionality

3.1 Customizable buttons per card

We're excited to introduce an enhanced feature in our carousel card responses, allowing up to 3 customizable buttons per card. This update empowers bot authors to create more interactive and intuitive user experiences, maximizing the engagement potential of your cards.

With the new user interface and experience improvements, you can effortlessly configure button behaviors such as linking to external resources or navigating to specific nodes.

3.2 Removing carousel images

Bot authors can now easily remove images from carousel cards through the delete button within the carousel editor.

4. Enhanced webchat experience with sound notifications

We're introducing sound notifications for webchat users! End users can now receive a sound alert whenever the bot or an agent (in live chat case) sends a message. This feature enhances communication by ensuring users never miss an important update. You can customize the experience by choosing when to hear these notifications—either for all messages or exclusively during LiveChat'. A fixed sound will be used to maintain consistency, ensuring that alerts are easily recognizable.

This feature is enabled through the below custom setting within a deployment:

{
    "messageSoundNotifications": "all" | "livechat"
}

If set to "all" then a sound will be triggered for all messages received. If set to "livechat" a sound will be triggered only for livechat messages received. If "messageSoundNotifications" is not set at all (omitted) then there will be no sounds triggered on webchat.

5. Optimized Automated Answer and Flow search for streamlined bot editing

This release brings a new search capability within the bot editor that empowers users to efficiently locate flows and Automated Answers (AAs) meeting certain criteria.

Bot authors can now search flows by name, contents, variable and tag name.

Within the Automated Answers, they can now search by name, contents or variable name.

6. Optimized UX of "Add new node" dropdown

We have redesigned the "Add New Node" dropdown within the Flow editor, to enhance your workflow efficiency. The updated design now features a user-friendly search function, allowing you to quickly locate nodes by name and a grouping into relevant categories. You can benefit from immediate access to your most utilized nodes in the newly labeled 'Popular' section, ensuring faster navigation and selection. We've resolved the issue of multiple node additions occurring from rapid clicks, streamlined the user experience by automatically closing the side modal after node addition, and maintained familiar node names for continued ease of use.

7. Session history system variable

We have introduced a new system variable for accessing session history (transcript). This enhancement allows you to easily retrieve and utilize the entire session transcript.

This new variable is located in the System variables.

8. Date picker for Slack deployments

By leveraging Slack's date picker capabilities, users can now effortlessly select dates through an intuitive interface when interacting with 'Input collection' nodes set to 'date'. This enhancement simplifies data entry, reduces manual errors, and boosts overall productivity for seamless workflow integration.

9. Entry point configuration for Viber deployments

We have added a new functionality on Viber deployments that allows bot admins to to effortlessly connect an entry point to a specific flow using an intuitive picker tool, similar to the existing functionality for webchat deployments.