Helvia.ai Release 5.65.0

06 November 2024

1. Improved Webchat Notifications Management

Our latest update provides you with advanced capabilities to efficiently handle webchat notifications.

1.1 Streamlining webchat start up notifications configuration

With this update, the configuration process for enabling the start up notifications feature in webchat will be much easier and user-friendly. Rather than defining custom settings in the webchat deployment settings, a new setting will be available in the webchat settings UI, specifically in the 'Notifications' section.

To activate a new Startup Notification, go to the deployment's settings and click 'Add start up notification'.

Add the notification message.

You can also add buttons and link them to a specific flow.

The notification will then show up when the chatbot starts:

Once the notifications are no longer needed you can easily delete them by clicking the 'delete' button.

Note: If you would like to change the colors of the start up notification, please get in touch with our team to discuss your requirements.

1.2 Option to stop webchat idle notifications

With this new feature, bot authors will have greater control over the idle notifications feature as they can configure to stop sending the idle notification based on the end user’s actions, using the new Channel action 'webchat_pauseIdleNotifications':

2. Improved UI for ‘File Upload’ node

With the UI rework on the file upload node, bot authors can now easily see the question of the file upload in the artboard view.

3. Variable support in ‘Send email’ node’s Recipient Field

With this update, bot admins can now use variables in the Recipient Email Address field of the ‘Send email’ node.

🐛Typing Indicator bug in webchat fixed

Our team has resolved the issue that caused the webchat to display typing after a message was sent.