Helvia.ai Release 5.62.0

25 September 2024

1. Improved user input recognition in flows

Our latest update allows users to type their responses, as an alternative to clicking on option buttons during a flow. The bot is designed to recognize if the typed response is related to the flow and continue accordingly. For instance, if the user types "no" in response to a "yes or no" option, the bot will proceed with the appropriate follow-up message/question. With this new feature, user inputs are even more seamless and intuitive, improving the overall flow experience.

2. Enhanced bot performance with Topic Modelling for Missed Questions

Bot authors can now benefit from a powerful new feature - Topic Modelling for missed questions. This new plugin, when enabled, will analyze the questions the bot was unable to answer and categorize them into different topics. This information can be used by bot admins to create new content that addresses those questions and improve the bot's performance.

To enable this plugin, you first need to add a new LLM integration from the 'Integrations' page. Select OpenAI and proceed with the necessary configurations.

Once configured, go to the bot's 'Plugins', select 'LLM' and then 'OpenAI'.

When the plugin has been enabled, you can use it by going to the Bot Records, and selceting 'Missed Questions'. From there, select the date range you want to examine and select the missed questions you want to categorize. Click 'Extract Topics' to proceed.

Click 'Start' to continue the process of topic extraction.

You will then see the topic clusters, along with the subcategories.

You can also choose the 'Clustered Topics' view for a schematic representation.

3. Easy management of bot's plugins

We've made it even simpler to manage your chatbot's functionality with the new 'Plugins' tab. Instead of being buried in a sub-menu, you can now find it directly on the left vertical menu, right after the 'AI' tab. With this change, you'll have quick access to all your bot plugins, making it easier to add, remove or update them with just a few clicks.

4. Download LiveChat conversations feature

LiveChat admins will now be able to download the live-chat conversations with ease.

To download selected conversations, go to helvia.ai LiveChat and click on the 'Admin Panel'.

Select 'Transcripts' and use the available filters to select the conversations you want to download.

Click the 'Download' button and you will access the conversations in a Zip folder, with one csv file per conversation.

5. Improved UX for adding variables

We have redesigned the feature of adding variables to the bot's content for better UX. The new filtering feature makes it simple to find the variable you're looking for by typing the name of the variable or the related question.

6. Alphabetical sorting of groups in Automated Answers

With the latest update, bot authors can now easily filter and select Automated Answer groups with the new default alphabetical sorting feature.

7. Exporting NLP test results in a spreadsheet

With our latest update, you can now run an NLP test and easily export the results in an Excel format for more detailed analysis.

8. Zendesk Live Chat Integration through the helvia.ai platform

Console admins can now easily configure the Zendesk Live Chat integration and connect it to their bots with a simple plugin.

To add Zendesk for Live Chat, you have to first go to the organization's integrations and create a Zendesk integration. Once this has been created, go to the bot's 'Plugins' tab, select 'LiveChat' from the left hand side menu and click 'Activate' on the Zendesk card.

9. Notifications for NLP training errors and file upload progress

Console admins will now receive notifications on any errors that might occur during the NLP training process, allowing them to quickly identify and address any issues. Additionally, our new file upload progress notifications will keep admins informed on the status of their uploads on the Knowledge Base.